Service Supervisor Marietta Peterbilt at Ohio CAT in Marietta, Ohio

Job Description:

JOB DESCRIPTION SUMMARY:  

Provide leadership and assist in the effort to manage and maintain the efficiency, professionalism, and profitability of the service department.

Provide direct supervision for the service technicians. Ensure that the Customers’ needs are met.

Provide all vendor and manufacturer contacts required to successfully complete repairs and ensure payment. Maintain high standards for quality repairs in the service department.

Provides direction to service technicians. Interacts with the Service Manager, Service Consultants, Warranty Administration, and parts personnel and technicians.

Must be able to handle multiple work assignments. Must have good computer skills. Excellent communication skills. Must be able to prioritize work and technician assignments

Must be able to work closely with other internal and external customers to ensure a quality product

This position requires a two-year vocational certificate, or equivalent, and a minimum of three to five years of experience with technical, mechanical and supervisory roles. Strong organizational and communication skills are required.

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in the office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor.

Additional Info:

At Ohio Peterbilt, we take our culture of service seriously. No matter what your role in our organization is, we are all in synch in appreciating that our customer’s uptime is everything, and we are committed to getting them back in the driver’s seat and on the road again, whether that means putting them in a new truck, getting them the right parts or getting them in an out of the shop. If you think that you have the winning attitude and knack for exceptional customer service, we welcome you to apply!

EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor.