Program Director - Global Program Management at Cognizant in Chicago, Illinois

Job Description:

The Program Director is part of Cognizant’s Global Program Management Community and is responsible and accountable for Program Management activities associated with large-scale, complex, multi-tower (IT, Infrastructure, Business Processes and Digital) programs. In addition to managing delivery objectives, he/she will have responsibility for customer satisfaction and the client relationships required for a successful program.

 

Roles and Responsibilities:

·       Operate as part of the GPM delivery organization to achieve successful execution of strategic programs and adherence to appropriate program governance

·       Facilitate cross-project collaboration where dependencies are encountered; track progress of course-corrective actions

·       Serve as the senior delivery leader supporting the client and internal teams while working closely with the Engagement Delivery Partner to ensure alignment of delivery to client’s key objectives

·       Deliver contractual commitments to the Client for Cognizant.

·       Drive consensus between various client stakeholders and internal team to facilitate the conversion of the product or program's vision / ideas into program deliverables

·       Manage a team of Cognizant associates and second/third party associates

·       Ensure completion of deliverables and adherence to timelines, quality standards,  and budgets

·       Drive quality standards and program improvements within the team

·       Build high preforming team that adheres to process, target metrics, and quality goals. Where appropriate, modify development process to achieve goals.

·       Identify, analyze and resolve issues/risks that have the potential to jeopardize the ability to meet our commitments

·       Track and achieve program Bid vs. Did around Cognizant program metrics

·       Mentor the team on tools and processes to manage projects, participate in hiring decisions and participate in performance appraisals on staff

·       Participate with Client Partner in sales as a delivery leader to help shape and demonstrate delivery capabilities

·       Provide full and accurate communication to client, Cognizant leadership and third party stakeholders

·       Manage internal and external client expectations on all contractual requirements and deliverables

 

 

 

Skills:

·       Ability to build strong relationships with IT and Business Leadership.

·       Ability to build strong cross functional teams.

·       Demonstrated ability in managing internal and external client expectations on program requirements and deliverables

·       Problem solving with the aptitude to identify strategic solutions to business problems with enterprise-wide implications

·       Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences

·       Very good understanding of new emerging technologies and leading trends.

·       Extensive experience working with Project/Program Management processes, including experience with Project Management tools to plan, manage and monitor programs

·       Strong program management skills with the ability to work and track progress from multiple service lines simultaneously

·       Set client expectations; maintain communication with key stakeholders while ensuring a great customer experience

·       Ability to act as a mentor for team members to advance their skills and competencies

 

·       Extensive experience working with Project/Program Management processes, including experience with Program Management tools to plan, manage and monitor projects

·       Ability to engage senior client executives, i.e., C-suite, and Line of Business Executives in one-on-one discussions

·       Have extensive knowledge of delivery methodologies Agile, Waterfall, RUP, Hybrid Waterfall-Agile and be able to influence the client to adopt the right approach

·       Have knowledge of Digital Transformation and Automation trends/tools/competition including relevant next generation technologies

·       Has successfully guided large escalation projects back to steady-state and achieves high client satisfaction.  Communicate expeditiously and effectively all client escalations to Cognizant delivery Leadership

·       Demonstrated experience managing deliveries across multiple service lines utilizing the global delivery model spanning on-site, near-shore, and off-shore locations

·       Adept in mobilizing and managing large teams for delivery

·       Track record of exceeding customer expectations

·       Display effective analytical skills and possess adequate financial expertise to ensure Program financials are within budget and in-line with the approved deal bid

·       BA/BS required; Master’s degree in Finance or Business preferred

15 - 20 years of experience in handling large multiple service line delivery engagements

·       Team scale of 3 – 8 direct reports and 100-200+ total team size utilizing the global delivery model

·       Management of programs involving multiple service lines and/or solutions in parallel (i.e. App Dev/Systems Integration, QEA, App Support, Infra/Cloud, BPO etc.)

·       Experience with implementation programs including SFDC, ServiceNow, or Workday commercial solutions

·       Understanding of digital trends (data, cloud, IoT, and digital engineering) and modern digital architectures (i.e. micro services, cloud native, UX-based)

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