Posted in General Business 30+ days ago.
Type: Full-Time
Position: Customer Service Representative
Department:
Customer Service an Resourc
Location:
Benson, NC
Reports to:
Office Manager
Direct Reports:
None
FLSA Status:
Non-Exempt
Job Status:
Full-Time
Amount of Travel Required:
0%
Education & Experience Required: High School Diploma or GED
Position Summary
A Customer Service Representative supports customers by providing helpful information, answering questions, process all necessary paperwork to ship product and respond to concerns. As part of the support team for Internal and External customers ensure all parties are satisfied with products and services
Skills & Abilities:
Ø Excellent Customer Service Skills
Ø Excellent Communication Skills (Verbal and Written)
Ø Detail-orientated, neat, and organized
Ø Ability to work in a high stress environment
Ø Ability to multi-task, high level of accuracy and very task focused
Ø High level of Time Management and efficiency to workload
Essential Duties:
Ø Answers incoming customer calls regarding billing issues, product problems, service questions and general customer concerns
Ø Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every internal/external customer
Ø Accurately process day to day BOL and shipping applications
Ø Work with the management team to stay updated on product inventory and be informed of any changes
Ø Identify product to be shipped using FIFO methods
Ø Advise management of any concerns related that would directly affect the bottom line or potential delays of shipments
Ø Perform other duties as assigned
Physical Demands:
Not Applicable
Occasionally
Frequently
Constantly
Physical Abilities
Stand
X
Walk
X
Sit
Handling
X
Reach Outward
X
Reach Above Shoulder
X
Climb
X
Crawl
X
Squat or Kneel
Bend
Lift /Carry
10 lbs. or less
X
11-20 lbs.
21-50 lbs.
51-100 lbs.
Over 100 lbs.
Push/Pull
12 lbs. or less
X
13-25 lbs.
26-40 lbs.
41-100lbs
(Not Applicable) Activity is not applicable to this occupation.
(Occasionally)Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs./day)
(Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)
(Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs./day)
Martin Marietta Materials |
Martin Marietta Materials |
Nucor Corporation |