Vice President, Collections at Jovia Financial Federal Credit Union in Westbury, New York

Job Description:

 Say Hello to Working on the Bright Side

We are Jovia Financial Credit Union (Formerly NEFCU). Our name evokes a way of joy, a feeling of optimism, trust and “banking on the bright side”. We are a new kind of credit union, one that combines service and value with the convenience that today’s technologies allow. Our friendliness and energetic spirit make it easy to do business with us. At Jovia, our dynamic, fast-growing culture awaits- come see for yourself. 

Now with more than 3 billion in assets, 200,000 members, and 450+ employees, we attract the best and the brightest talent-- who do the right thing, present a can-do spirit in a culture of fun, fulfillment, advancement and development. Find your joy here, every day.

We give you:

• Competitive compensation with paid training


• Open communication and an amazingly positive staff


• Managers who value input from their employees—we believe in you!


• A friendly, inviting work environment


• Work that feels like a second home with family events hosted by Jovia!


• Leaders who are involved, transparent and coach you


• Professional development and a perfect atmosphere for learning


• Fun social activities to nurture creativity and teamwork


• Business casual dress with annual corporate gear allowance!


• Great benefits – Med/Dent/401K/pension, and tuition reimbursement and more (Full Time employees)


• School Loan Repayment & Gym Reimbursement (Full Time employees). New in 2020!


• Lots of growth and advancement potential


• A CEO with brilliant vision and aspiration

Want to know why we’re so happy? Click here to learn and meet our CEO!

What you will be doing:

• Responsible to develop, execute, and implement collections and loss mitigation strategies, plans, procedures and programs to reduce losses and increase recoveries.


• Leads the collections area in risk management and loss mitigation, and assist management and other areas with loss information, potential avenues of recourse and effective approaches to risk problem solving.


• Responsible for all collections reporting including but not limited to delinquency ratios; write-offs versus collection plan; adequacy of loan loss reserve; effectiveness of staff training; staff quality or performance; staff morale or stability; staff readiness for increase of responsibilities; and number or seriousness of deficiencies related to noncompliance. Prepare monthly status reports for recommendation to the board of directors for charge-off of loans, lines and credit card accounts.


• Sustain optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Use complex, judgmental skills to assist collection and loss mitigation employees with collection efforts. Analyze accounts to determine specific actions to be taken. Review loan quality issues and propose recommendations for underwriting improvement


• Implements reporting and monitoring of Key Performance Indicators for the department and the credit union.


• Enhances the operations of the department through reporting analytics, process improvements and automation toward greater collection effectiveness and employee productivity.

 What we need from you:

• A minimum of six to eight years of related Collections and/or Loss Mitigation experience in consumer products and residential mortgages; or equivalent combination of education and experience.


• Bachelor's degree in Business Management or similar.


• Five plus years of leadership experience in supervisory capacity overseeing a department of 10 or more employees.


• Have a thorough understanding of the Collections operational processes and the implications on other groups that function within the operations.


• Knowledge of Microsoft products including but not limited to Word, Excel, and Power Point


• In depth understanding of the interrelation of lending, real estate, bankruptcy, and loss mitigation.


• Identify and resolve problems, in a timely manner and ability to develop alternative solutions.


• Ability to effectively communicate verbally and in writing.

Be part of a growing not-for-profit organization where People are Everything—You are important to us. Help our members meet their financial goals and achieve their dreams. Let’s talk!

At Jovia, we celebrate innovation, diversity, teamwork, excellence, and integrity. We are an equal opportunity employer and offer competitive compensation and benefits packages to recruit, retain, and reward top talent. We would like to be your partner in success and happiness!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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