Customer Service Representative Associate at Cognizant in Earth City, Missouri

PURPOSE:

TriZetto a Cognizant Technology Solution company is seeking a Customer Service Representative Associate for our office in Earth City, MO.

Providing technical assistance and support via inbound phone calls to TriZetto Provider Solutions’ internal/external clients, trading partners and vendors who are utilizing TriZetto products under close supervision.

ESSENTIAL FUNCTIONS:

1.  Answering a high volume of inbound technical phone calls.

2.  Troubleshooting, diagnosing and resolving technical issues with high First Contact Resolution rates (FCR).

3.  Following established policies, procedures, processes and workflows to ensure appropriate resolution of issues of limited scope.

4.  Documenting all issues, comments and resolutions in appropriate software system applications.

QUALIFICATIONS:

Education:  High school diploma, GED Certificate or equivalency. Associate's or Bachelor's degree in Healthcare Management preferred.

Experience:  Minimum of two years' experience in customer service. Understanding of the insurance industry, electronic claims, medical office knowledge and/or coding/billing preferred.

• Proficient in computer skills, including typing, navigating Windows-based platforms and utilizing Microsoft Office applications.


• Strong customer service and quality orientation.


• Excellent problem solving skills.

• Excellent verbal communication and written documentation skills


• Strong customer service skills.


• Ability to work in a fast-paced team environment with excellent organizational skills.

No travel.