San Antonio Airport - Crew Member at Paradies Lagardere in San Antonio, Texas

Job Description:

Position Description Summary:

The Crew Member is responsible for daily execution of the Mission Statement and are responsible for delivering great and friendly guest experiences to ensure guests have a First Class Customer Service Experience. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests’ needs and give them a reason to come back.

Duties and Responsibilities:

• Hold guests at highest priority and ensure each guest is highly satisfied with his/her experience.


• Respond to specific guest needs and resolve problems with a sense of urgency.


• Adhere to Brand standards and systems, delivering quality food and beverage to each guest.


• Follow safety, food safety and sanitation guidelines; comply with all applicable laws.


• Maintain a clean and neat work environment, including stocking, taking trash and cardboard out, and complete thorough cleaning of guest areas (sweeping, mopping and washing dishes)


• Prepare/Assemble food and drinks


• Operate cash register- cash handling


• Ensure quality-adhere to recipe


• Able to learn and execute multiple tasks.


• Effectively execute quick service standards and marketing initiatives.


• Prepare all products following appropriate recipes and procedures.


• Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security.


• Other duties as assigned

Position Qualifications:

• Required: High school diploma or equivalent is desirable; Training from a culinary school will be an asset


• Good communication skills and the ability to work independently as well as with other team members


• Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.


• Basic computer skills


• Capable of counting money and making change


• Able to operate restaurant equipment