Front of House Scoops Cashier at Grand Lake Casino in Grove, Oklahoma

Job Description:

JOB SUMMARY:   Work directly with the BOH line cooks, maintains interpersonal and external guests service to ensure complete satisfaction. Must be able to work well under pressure and time deadlines. Ability to communicate effectively and work well in a team environment.

ESSENTIAL FUNCTIONS:

• Maintains knowledge of all operations and department policies and procedures


• Serves, stock, clean and follow-up with customers to ensure they are enjoying themselves, corrects any problems


• Ensures proper food safety and sanitation standards/ensuring all health and safety compliance, including maintaining a safe working area


• Replenishes food items and ensure product is stocked to appropriate par levels


• Properly stores food by adhering to food safety policies and procedures


• Maintains, help set up work stations including, service counter, and hot box


• Ensures consistent excellent customer service and positive attitude toward guest, clients, and co-workers


• Complete proper money exchange with customers, consistent with policies of the F&B


• Serves food to customers while ensuring guest satisfaction and anticipating the customers’ needs

WORK ENVIRONMENT:  Grand Lake Casino is a drug and alcohol-free workplace; Must be able to work in a casino environment which includes high levels of smoke, dust, noise, bright and flashing lights.

SPECIAL WORKING CONDITIONS: This position requires: The flexibility to work any shift, including weekends and holidays.  The ability to work under pressure and meet tight deadlines; the ability to work in a hot and humid environment.  Excellent organizational, communication and customer service skills. 

This job description in no way states or implies that these are the only duties to be performed by this employee.  He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.  Grand Lake Casino is a Native American Preference Employer. Must be able to pass drug screens with negative results.

MINIMUM JOB QUALIFICATIONS: 

• Be at least 18 years of age.


• Have reliable transportation to and from work.


• Have written and verbal communication skills


• Have multitasking skills


• Be Pleasant and have a polite manner and a neat and clean appearance.


• Adaptability

EDUCATION: Minimum High school diploma or G.E.D.

EXPERIENCE: Customer service experience, one year of POS experience and cash handling experience, and previous Casino experience preferred

LICENSES OR CERTIFICATIONS: Required to obtain and maintain a Seneca Cayuga tribal gaming license; State issued id

PHYSICAL REQUIREMENTS: Must be able to work in hot, humid and loud environment for entire shifts.  Ability to communicate clearly’ ability to read, comprehend and interpret written and oral instructions.  Must be able to lift up to 50 lbs; climb, bend, or kneel for extended periods.