IT Support Technician, Leavenworth, KS, US, ID# 19166 at Cherokee Nation Businesses, LLC in Leavenworth, Kansas

Job Description:

IT Support Technician, Leavenworth, KS, US, ID# 19166

Cherokee Nation Operational Solutions (CNOS) provides a complete line of medical equipment and supplies along with innovative office products and services to businesses and health care facilities throughout North America. Wholly owned by Cherokee Nation, Cherokee Nation Operational Solutions is part of the Cherokee Nation Businesses' family of companies.

For more company information, visit our site at http://cherokee-os.com/Pages/Home.aspx

SUMMARY

Provide training classroom set up and trouble shooting to support the MHS GENESIS deployment. Work with site personnel to support activities related to IT, infrastructure, and devices. IT Support Techs manage and coordinate the handling of problems as they arise with the deployment of the devices.

The IT Support Tech provides appropriate communication to IT users and serves as a point of coordination for other IT groups and processes such as Incident Management, Service Request Fulfillment, Problem Management, and Change Management. Act as a contributor or member of a team for projects within a defined area of responsibility provide IT support in order to supplement the on-site IT resources. Perform a combination of routine, multiple and varying assignments under the general direction of the PM.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• IT members will work close with site IT/Device POC, Chief Information Officer, Chief Medical Informatics Officer, Property Book Officers, Equipment/Asset.
• Provide IT technical support and report on the status of installation of the training equipment, from equipment pick-up through site set-up as well as non-MTF/off-site training locations (for sites lacking physical training space) as needed..
• Coordinate with the Government Service integrator and other service providers to resolve incidents and problems, and fulfill service requests as they relate to the integration of MHS GENESIS.
• Provide an interface between Government application support teams, other Government managed partners, and third-party providers.
• Provide end user support for hardware, software, and associated peripherals supporting the MTF.
• Track equipment deliveries and schedule installation of any end user hardware received at the location in accordance with jointly developed implementation plans.
• Configure and deploy end user hardware and software in accordance with the Government provided SOPs.
• Removing legacy equipment; staging assets in the warehouse; decommissioning equipment; properly labeling equipment.
• Coordinate with designated government Point(s) of Contact (POC), (ex. Hand Receipt Holders/Logistics), to ensure hardware, inventory, and tracking is appropriately accounted for.
• Provide daily summary report to PM.
• Cerner experience or familiarity with Cerner systems is a plus.

None

EDUCATION and/or EXPERIENCE

• A Bachelor's Degree in Information Systems, business, Communications or related field is preferred or four (4) to six (6) years of equivalent experience.
• Experience in using Government provided helpdesk system/help desk ticketing software to log, monitor, document, and close network trouble tickets to include but not limited to (Global Service Center (GSC) BMC Remedy).

• Demonstrated incident, problem, and request management processes leveraging the Information Technology Infrastructure Library (ITIL) service framework and best-practices.
• Experience working in military healthcare environment.
• Proficient experience with managing a ticketing system (Remedy).
• Possesses a valid CAC or ability to acquire one before start of employment.
• Possess one of the following certifications:
  
  
  • A+ CE
  • CCNA-Security
  • Network+ CE
  • S SCP
  
  

This position is primarily performed in a climate-controlled office setting.

With $400 million in annual revenue, 20% growth per year, approximately 950+ active contracts serving 60+ government agencies in 25 countries, 47 states, 2 territories and 2000+ employees, Cherokee Nation Businesses' (CNB) group of Federal Contracting Section 8(a) companies is well positioned to deliver expertise needed to solve complex technical issues. Federal Solutions provides an array of services for 12 of the 15 cabinet-level departments and agencies - from applications and data services to cybersecurity and national defense.

Why consider Cherokee Nation and our Federal Solutions business? Here are some great resources highlighting what we do and compelling reasons for joining our team!

https://cherokee-federal.com/

http://cherokeenationbusinesses.com/careers/Pages/home.aspx

http://cherokeenationbusinesses.com/federalSolutions/Pages/overview.aspx

Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you'd like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites: EEO Statement | EEO Poster

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may email "CNB.Compliance@cn-bus.com" for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.

For Pay Transparency Non Discrimination provision, please copy and paste the following link: Pay Transparency Nondiscrimination Provision

We maintain an Affirmative Action Plan for the purpose of proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time to make our Affirmative Action Plan accessible. If you are interested, please submit a written request with the email subject line: 2018 Request to View Affirmative Action Plan to the Compliance Administrator at "CNB.Compliance@cn-bus.com" This email box is not for resumes or follow up on job applications.

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