Medical Social Services Community Resource Specialist SWHR CIN at Southwestern Health Resources CIN in Pittston, Pennsylvania

Job Description:

Southwestern Health Resources (SWHR CIN) seeks to hire a Medical Social Services Community Resource Specialist to work Full Time supporting the Care Coordination department.

Please note: Southwestern Health Resources Clinically Integrated Network (SWHR CIN) is an affiliated company of Texas Health and UT Southwestern. If hired for this position, you will become a SWHR CIN employee rather than a Texas Health or UT Southwestern employee.

The address is 8150 Brookriver Drive, Dallas, Texas 75247 located at the SWHR Corporate Office.

Salary range is Min $15.70 - Max $24.31 - based on relevant experience

Work Schedule

Monday-Friday 8am-5pm

Job Description

SOCIAL SERVICES TELEPHONIC PATIENT SUPPORT:

- Supplies appropriate resource information and coordinating referrals as necessary. Conducts referral researches for complex needs.
- Completes applications all agency, county, state, federal programs w/ patient/caregiver, including the following: pharmacy assistance programs, food stamps, Extra Help for prescription costs, Lite Up Texas, transportation, Medicare Savings Program for Medicare Part B, Meals on Wheels/Senior Centers/Companion Services, etc.
- Follows-up with clients and correspondence regarding community resources and navigation, applications, and benefits.
- Documents all encounters with patient in applicable systems and/or enters all referral activity into systems as dictated by policy/procedure.
- Performs other duties as assigned by director, manager or senior staff.

ADMINISTRATIVE SUPPORT:

- Provides Care Manager administrative support working under the supervision of licensed staff, assists with daily tasks as needed.
- Conducts referral researches for complex needs.
- Sends letter to patients per Social Worker, makes social services care plan compliance maintenance calls providing ongoing follow-up and basic motivational interviewing.
- Sends timely correspondence to appropriate Care Manager regarding any barriers or problems resulting in the referral/task not being complete and/or a result of a crisis or identified patient need due to their outreach call.
- Completes all administrative functions associated with referral activities in a timely manner.

The ideal candidate will possess the following qualifications:

Education
High School Diploma or Equivalent Required
Associate's Degree Healthcare or Social Service field Preferred

Experience
2 years' experience in Customer Service driven environment Required
1 year experience in Healthcare environment, preferably in a Physician Practice Outpatient setting, Required
Knowledge of EMR systems including Flowcast, Epic and Allscripts with knowledge of HIPPA Strongly Preferred

Skills
Position requires excellent communication and phone skills, as well as the ability to build trust and credibility while working independently

Customer service, caring and has a desire to serve others, primarily with geriatric population

Strong organizational skills, ability to multi-task and set priorities and get desired results

Negotiation and influencing skills and Problem solving skills

Proficient in Microsoft Office applications

Knowledge of medical terminology

Supervision
Individual Contributor

ADA Requirements
Working Indoors 67% or more

Physical Demands
Light Work