Posted in General Business 30+ days ago.
Type: Full-Time
General Description
The purpose of this
strategic priority is to deliver an end-to-end, one/no touch handling process for
certain Property and Auto claims, such as scheduled valuable article/mysterious
disappearance claims and Auto 1st party single vehicle claims
leveraging digital capabilities, automation, and process changes. Using
analytics and optimizing information collected at intake, we will look to
continue to expand to new populations of claims, improving customer experience
and driving down the cost of claim handling.
The Product Owner (PO)
is responsible for transformative design and strategic implementation at a
project level. Through engagement of appropriate workstream resources
(SME, Change Manager, BPO Transition Lead), the PO supports user-story
definition, UAT and detailed L5 processes and screen shot documentation;
accountable for go-forward processes and ongoing support for automation (IPA,
Robotics, Core Processes); monitors automation performance; prioritize
enhancements; maintains process/procedures; and determines impacts to
automation as changes in the technical environment occur. The PO also
provides specific insight to the LOB and drives operational efficiencies and
compliant solutions via re-engineering, outsourcing, automation, or a
combination of all three.
Key Responsibilities:
Major Duties & Responsibilities
Qualifications
5-7 years’ experience as a project manager
or team lead; proven success mentoring, communicating and coaching team members
without direct authority
Experienced in Agile methodology (Scrum,
Kanban, SAFe, XP, etc.), planning estimation and metrics, as well as Agile
Tools for Project Management (JIRA, Confluence, etc)
Experience in leading or working in teams
that are mixed in location, including globally across cultures and time zones
preferred
Basic knowledge of software development
processes and procedures to understand team needs
Bachelors degree or equivalent experience
Information Technology or Business preferred
First level Scrum Master certification
(CSM, PSM 1) preferred
Exceptional problem-solving and critical
thinking skills, with thorough attention to detail.
Technical leadership and management ability
and drive-for-results
Track record of high achievement in a
team-based and results-oriented culture
Ability to travel between company locations
as needed
Outstanding communication, presentation and
leadership skills
Excellent organizational and time management
skills
Sharp analytical and problem-solving skills
Creative thinker with a vision
Attention to detail
The Judge Group Inc. |
WGACA LLC |
WGACA LLC |