Creates specifications for programming. Acts as an IT coordinator on project implementations. Manages and maintains computer Supply Chain Systems applications, hardware and troubleshoots problems.
Essential Duties & Responsibilities:
Share day to day support responsibilities and ongoing technical support related to WW Supply Chain Systems.
Day to day support includes but is not limited to troubleshooting and resolving application and data problems, resolving adhoc user report requests, maintaining current application documentation, ensuring reliability of applications within area of responsibility and support of continued application adoption/roll out.
Ability to quickly comprehend, adapt to and work within diverse application & hardware environments.
Ability to analyze and solve complex hardware & software related problems.
Ability to manage and complete multiple work orders daily.
Acts as an IT coordinator for software implementation projects in manufacturing area. Work based on consultations with supervisor.
Ability to work with other IT peers to resolve issues.
Ability to work with internal Helpdesk support team and global IT team to resolve application issues.
Ability to work with and relate to users concerning their reported day to day issues and requests.
Participate in technical design, development, testing, debugging and implementation of enhancements to applications within area of responsibility.
Database support (from an application perspective).
Participate in upkeep of existing test, development and production environments related to application responsibilities.
Ensure all support and troubleshooting documentation, related to areas of responsibility, is maintained and kept current.
Write technical user guides and supporting technical documentation.
Support existing standards and procedures. Establish and document new standards and procedures when agreed upon.
Stay current and learn new technologies and other technologies related to job.
Ability to provide and follow accurate time estimates based on assigned work.
Communicate status(s) within IT.
As needed integrate support efforts with local IT groups globally to ensure successful implementation and support of applications.
Provide a positive and friendly attitude that is consistent with fostering and maintaining a good relationship with internal users and IT colleagues globally.
Education & Experience:
Bachelor’s degree in Computer Science or IT related field.
Minimum of 3 - 5 years of experience in IT. Preferably supporting supply chain systems.