Healthcare Client Relationship Managers (CRMs) at Cognizant Technology Solutions will be responsible for managing a specific account or a specific region while aggressively growing business. Candidates should have strong business development focused account management experience, with the ability to manage multiple high-growth accounts in various domains (such as Product solutions, IT and BPO services) The Healthcare CRM will partner with the CIO/VPs and vendor management teams and help them identify various opportunities and initiatives that can be off-shored. This Healthcare CRM role will play a key role in driving revenues specifically for Cognizant’s Healthcare products business.
Key Responsibilities
Manage on-time and on-budget delivery with planned profitability, consistently looking to improve quality and profitability
Engage with business and technology executives, consult and advise on industry and help define client specific solutions
Responsible for Backlog growth - Existing projects + Renewals/Extensions of current projects + Rate Revisions
Build senior and strategic relationships through delivery excellence
Understand the client environment, issues, and priorities
Serve as the day-to-day point of contact for the clients taking the lead in delivery
Support and drive firm-wide delivery initiatives, as directed
Run and Manage RFP process, bid preparation, contract creation and commercial negotiations with clients
Manage and grow the Account's P & L, MIS & Reporting
Lead the onsite project teams and ensure they understand the client environment
Define and improve the go-to-market plans, offerings and value propositions
Build strong internal relationships with Cognizant’s vertical BU Heads, offshore Delivery Heads and other core leaders
Qualifications
Healthcare domain experience is required
Good understanding of Cognizant (Trizetto) Products – QNXT, Claims Workflow, NewtworX Suite etc
Minimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry
Strong Healthcare Business Development (farming) experience
Strong problem solving and analytical skills and the ability to “roll up your sleeves” and work with a client to create timely solutions and resolutions.
Practitioner in digital services for Healthcare companies
Ability to engage in consultative selling
Experience in formulating creative deals
5+ years of experience in Healthcare business domain and understanding of its challenges
Experience in IT, Infrastructure, automation, and operations consulting
Ability to work in global delivery model
Ability to operate in a fast-paced entrepreneurial and highly matrixed organization
Thought leadership in a global environment
BS Degree
Preferred Qualifications
P & L management experience
Advanced degree (MBA or Masters) preferred
Technical Skills
SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.
1
Account Management Skills
PL4
Required
* Proficiency Legends
Proficiency Level
Generic Reference
PL1
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.