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Client Relationship Manager at Cognizant in Bloomfield, New Jersey

Posted in Information Technology 30+ days ago.

Type: Full-Time





Job Description:

Healthcare Client Relationship Managers (CRMs) at Cognizant Technology Solutions will be responsible for managing a specific account or a specific region while aggressively growing business. Candidates should have strong business development focused account management experience, with the ability to manage multiple high-growth accounts in various domains (such as Product solutions, IT and BPO services)  The Healthcare CRM will partner with the CIO/VPs and vendor management teams and help them identify various opportunities and initiatives that can be off-shored. This Healthcare CRM role will play a key role in driving revenues specifically for Cognizant’s Healthcare products business.  


 
Key Responsibilities


  • Manage on-time and on-budget delivery with planned profitability, consistently looking to improve quality and profitability

  • Engage with business and technology executives, consult and advise on industry and help define client specific solutions

  • Responsible for Backlog growth - Existing projects + Renewals/Extensions of current projects + Rate Revisions

  • Drive RFPs / Proactive bids w.r.to Renewals, Extensions, Application/Project additions, Application rationalization and modernization

  • Build senior and strategic relationships through delivery excellence

  • Understand the client environment, issues, and priorities

  • Serve as the day-to-day point of contact for the clients taking the lead in delivery

  • Support and drive firm-wide delivery initiatives, as directed

  • Run and Manage RFP process, bid preparation, contract creation and commercial negotiations with     clients

  • Manage and grow the Account's P & L, MIS & Reporting

  • Lead the onsite project teams and ensure they understand the client environment

  • Define and improve the go-to-market plans, offerings and value propositions

  • Build strong internal relationships with Cognizant’s vertical BU Heads, offshore Delivery Heads and other core leaders

  
Qualifications


  • Healthcare domain experience is required

  • Good understanding of Cognizant (Trizetto)  Products – QNXT, Claims Workflow, NewtworX Suite etc

  • Minimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry

  • Strong Healthcare Business Development (farming) experience

  • Strong problem solving and analytical skills and the ability to “roll up your sleeves” and work with a client to create timely solutions and resolutions.

  • Practitioner in digital services for Healthcare companies

  • Ability to engage in consultative selling

  • Experience in formulating creative deals

  • 5+ years of experience in Healthcare business domain and understanding of its challenges

  • Experience in IT, Infrastructure, automation, and operations consulting

  • Ability to work in global delivery model

  • Ability to operate in a fast-paced entrepreneurial and highly matrixed organization

  • Thought leadership in a global environment

  • BS Degree


 

Preferred Qualifications


  • P & L management experience

  • Advanced degree (MBA or Masters) preferred


 

Technical Skills














SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Account Management Skills PL4 Required

 

* Proficiency Legends






















Proficiency Level Generic Reference
PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.





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