Uses effective communication and leadership skills to coordinate and direct the functions of a territory with approximately 8-12 locations that are compliant with Company policies and achieve established objectives for controls and profitable operation.
Duties and Responsibilities
Develops, directs, trains, and manages department personnel through onsite visits and with assistance from the branch manager
Works with Talent Management Department to ensure proper staffing of territory branches; interviews and selects territory personnel
Develops and maintains employee/customer relations
Evaluates branch performance and advises manger on corrective action as required
Ensures account gain and loan volume for territory
Minimize delinquent debt by ensuring appropriate lending and collection procedures
Confirms branch compliance with Company policies, procedures, and standards
Ensures all territory actions are in compliance with state and federal regulations, laws and Company policies regarding lending, collections, cash management, and employment actions
Prompt and regular attendance is required
Job Requirements:
Completion of the Supervisor Trainee Program and 2-3 years of experience as a branch manager OR Outside experience with managing/supervising multiple locations
Prior experience with customer service
Knowledge of Company’s operations, policies and standards preferred
Knowledge of state and federal lending and collections laws and regulations
General knowledge of employment laws
Strong communications skills, both verbal and written
Ability to obtain license, certification, and/or governmental approval to provide ancillary products and services, such as insurance or tax preparation, as applicable
Valid driver’s license and daily access to a reliable automobile for business use
Computer literate with ability to operate a ten-key calculator
Physical Requirements:
This position works in an office and consistently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. This position frequently operates a standard telephone. This position frequently travels requiring driving, and may require walking on uneven ground, climbing small stairs. Requires the ability to communicate verbally and in writing.
Educational Requirements:
High school diploma or equivalent
This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be evaluated and will not automatically disqualify the candidate.