Automation Engineer Senior Manager - Express Scripts at 187 Express Scripts Services Co in Whitestown, Indiana

Job Description:

Help us lead our future. Get ready for a job that encourages you to think strategically yet stay connected with your teams. Do you have problem-solving or strategy experience? If so, prepare to innovate, create, and inspire. The Automation Engineer Senior Manager oversee a multi-craft team to deploy root cause analysis and problem-solving methods to troubleshoot and resolve automated equipment issues and delegate tasks to supervisors. This position will work closely with the senior leadership and the site operations team. This position will also engage the site and corporate cross-functional teams as required for problem resolution or continuous improvement initiatives.

Responsibilities

• Manage a diverse team of skilled employees including but not limited to Electro-Mechanical Technicians, Pharmacy Automation Engineers, Application Support Engineers, and Contract workers.


• Develop, analyze, and manage plans, budgets, and deliverables for assigned site functional areas.  This includes Labor, Travel, and Repair and Maintenance Budgets.


• Ensure service standards of Safety, Engagement, Quality, Reliability, Performance, and Cost objectives are met.


• Oversee and approve all maintenance plans including schedules, resource planning, accurate budgeting, training, and performance to specification.


• Identify and define areas of improvement within the pharmacy.  Develop, define, and implement process improvements.


• Lead team through the Reliability Centered Service / Reliability Engineering / Lean / Six Sigma Processes to deliver pharmacy goals and objectives.


• Act as point of contact for general and production management on service and reliability performance.  This includes off shift and weekend escalation.


• Partner with external customers to understand business requirements, define service levels, and set and manage expectations.  Monitor and enhance responsiveness and effectiveness.


• Select, develop, and manage team. Provide mentoring, motivation, and guidance to all levels.


• Set clear performance expectations with staff, including adherence to all company guidelines, policies, and procedures, as well as procurement and contracting processes and confidentiality agreements. Offer timely feedback based on expectations.


• Oversee recruitment and performance reviews.  Handle escalated employee issues.  Actively engage in strategies to increase employee engagement, retention, and satisfaction


• Provide stretch learning and development opportunities to associates within department.

Qualifications

• High School diploma; Bachelor’s degree preferred.


• Six Sigma experience highly preferred.


• Experience with delegating of duties and responsibilities to other members of the team.


• Advanced problem solving and analytical skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.


• Demonstrated ability to lead a work group or major project team.


• Hands-on and results-oriented, with the ability to balance multiple projects and initiatives simultaneously.


• Demonstrated ability to adapt to changing processes, responsibilities, and work environments and make independent decisions quickly.


• Well-developed communication (written, verbal, presentation) skills and ability to work effectively with all levels of employees/clients.


• Effective motivator and self-starter.


• Excellent planning and organizational skills.


• This position requires on-call availability 24x7. Must be able to work flexible schedule due to the operational hours of the pharmacy.


• Willingness to travel up to 10% preferred.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make?  To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.