We are looking for a full-time Customer Service & Billing Representative 1 for our Yarmouth, ME office. In this role, you will be responsible for providing customer support regarding accounts and billing statements for a variety of Garmin’s products and subscription services, including customer contacts received by phone and email. Escalate issues for resolution, documentation and follow-up when necessary. Other essential functions include:
Receive and answer high volume customer phone and email inquiries and requests regarding billing statements, customer accounts and online administration with the highest level of professionalism
Conducts outbound calls to collect on past due account balances or for follow up purposes
Accurately describe plan features, billing statements and online accounts to customers
Accurately gather customer information and resolve customer billing and account issues and educate customers where applicable
Assume responsibility for ongoing or one-off projects/tasks delegated by department lead or management of intermediate complexity with defined process
Remain current on changes in policies, procedures, and product offerings
Develop and maintain department and company image and philosophy to the public
Use a variety of systems to respond to customer requests and resolve issues
Participate in general accounting projects and tasks as assigned
Thoroughly documents work in an organized manner
Works collaboratively and professionally in a team environment with other Garmin associates to achieve goals including seeking out opportunities to assist team members, sharing ideas and information freely and positively
Become familiar and comply with policies and guidelines including performance metrics
Accepts and acts on constructive criticism
Identifies and resolves defects of basic scope
Understands Garmin’s Mission Statement, Vision, Values and Quality Policy and enthusiastically exhibits a desire to see Garmin succeed
Qualified candidates possess a High School Diploma or GED. Other requirements include:
Must possess a minimum of 1 year demonstrated experience performing a customer service role
Ability to acquire product knowledge required to perform essential functions of this role and effectively utilize resources
Ability to learn and use Microsoft Suite such as Outlook, Word and Excel
Demonstrates proficiency using multiple CRM platforms at once
Demonstrates the ability to learn, understand, follow established procedures and complete assigned tasks
Demonstrates basic verbal, written, and interpersonal communication skills
Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others
Excellent time management and follow-up skills
Ability to work assigned schedule on a reliable and predictable basis
MUST be able to work 11:30a-8p.
Desirable Qualifications include:
College level courses in accounting
Prior experience working in a customer service role
Aptitude and enthusiasm for finance
Exceptional customer service and communication skills
Demonstrated ability to be detail-oriented
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.