Customer Service Coordinator at Alsco in New Castle, Delaware

Job Description:

Classification: Non-Exempt

Alsco has been an industry pioneer since 1889. Our company is responsible for creating and shaping many of the linen and uniform industry standards everyone follows. We currently serve 355,000 customers in 180 locations worldwide.
 

Job Summary:
The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and reports to the Service Manager.

Our full time employees enjoy:

• Competitive Pay ($16-$18 per hour)


• 401(k) with matching program.


• Medical, Dental and Vision Insurance Package.


• Disability and Life Insurance Package.


• Paid Time Off, Sick Time and Holidays.


• Career Advancement Opportunities.


• Additional perks:  various discount programs.

Essential Functions:
-  In a courteous and professional manner, respond to customer service needs according to company policy and procedures.
-  Make outbound calls or respond to inbound calls, performing such tasks as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up and processing order requests.
-  Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries.
-  Ensure customer loyalty and outstanding customer service, all with a sense of urgency. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
-  Prepare, distribute and track Welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork.
-  Monitor and report competitive activity.
-  Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision.

Additional Functions:
-  Work with and support other service personnel as required by supervision.

Qualifications:
-  Demonstrate excellence in telephone skills.                                                                                                                                                     - Demonstrate exellent multisaking, attention to detail and problem solving skills
-  Demonstrate excellence in internal/external customer service, sales and relationship building skills.
-  Good experience and skills in MS Office and basic administrative tasks.
-  Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and being a team player.
-  Recognize colors, sizes and types of product and count, add and subtract accurately.

Education:
-  High School graduation or similar experience.

Travel Requirements:
-  None.

Typical Environmental Conditions:
-  Offices and service areas of a typical industrial laundry facility, Service Center or depot.

Revised:06/30/2020

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