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Senior Mobility Program Manager (Government ) at AT&T in Oakton, Virginia
Posted in Other 30+ days ago.
Job Description:
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.AT&T has an opening for a Senior Mobility Program Manager who will support upcoming FirstNet initiative at client (current FirstNet knowledge preferred). Candidate should have strong track record directly supporting a base of customers, and excellent customer relationship management and interpersonal skills to manage a large mobility program at large US Federal government agency.
Duties will include but not be limited to:
- Provide day to day technical support of up to 10,000 mobile devices
- Provide Tier 2 and Tier 3 support and technical support to end users and local IT staff as needed
- Sub-administrator on AirWatch MDM including, troubleshooting, testing, compliance reporting and recommendation of policy changes based on customer feedback/testing
- POC for MSS escalations and customer escalations
- Coordinate delivery and rollout between local Agency offices, HQ and other mobile carriers
- Test requested apps to ensure compliance with customer IT security policies
- Test apps, devices, hardware to ensure stable performance when accessing customer networks
- Work alongside network engineering team to develop and implement new mobility solutions and Remote Access and Security protocols
- Create SharePoint workflows for iPhone ordering, and BYOD requests
- Work closely with parallel groups as needed on a support or project basis, including:
- Mail administration/engineering team
- BES manager
- RSA/Cisco engineers
- Network administrators/engineers
- VoIP engineers
- Agency Tier 1 helpdesk
Required Skills, Experience, and Education:
Bachelor’s Degree required, 5+ years mobility experience required, including experience supporting iOS 12,13 and 14 and other mobility devices, Remote Access and Security protocols.
Required Clearance:
- Applicants must hold (or be eligible for) current U.S. Public Trust security clearance or higher.
- Ability to attain higher clearance if requested
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws. AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
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