Posted in General Business 30+ days ago.
The Customer Experience (CX) and Retention Research Sr. Manager will lead the qualitative and quantitative research within the Government Business Segment (GBS) Customer Experience and Retention team, and will report to the head of GBS CX.
As a global health service company, Cigna's mission is to improve the health, well-being and peace of mind of those we serve. The Customer Experience team delivers this goal to our Government Business Segment customers, for whom it is especially important to make health care simple, affordable and predictable.
When you’re a part of the Customer Experience team, you’ll make a difference every day while changing the way people think about health care. We work hard to make our interactions positive and successful by listening to our customers and clients, understanding how they feel about the process and their plans, and helping them navigate the system to achieve their best health.
While our team is focused on creating the best experience for our customers, we know it starts with an inspiring work environment. Our team members feel valued for innovative ideas. They bring spark and spirit to projects, collaborate passionately and celebrate each other’s successes while enjoying a healthy work-life balance.
The Customer Experience and Retention Research Sr. Manager will be responsible for:
This position is not eligible to be performed in Colorado.
Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.
When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.