Customer Service Rep / Dispatcher - Orange, CA at ARS in Orange, California

Posted in Other 17 days ago.

Type: fulltime





Job Description:

Overview

Rescue Rooter, a national leader in HVAC, residential and commercial plumbing services, is currently seeking a bright and assertive Customer Service Rep. for our Orange branch. A qualified candidate must have the ability to work in a fast paced environment while providing exceptional customer service. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and be receptive to coaching and feedback.

Responsibilities

  • Answering inbound calls and placing outbound calls
  • Communicating with customers about appointment times and delays
  • Addressing customer concerns
  • Providing timely response and feedback to the customer regarding inquiries

Qualifications

  • Service dispatching experience preferred (preference given to candidates with plumbing or HVAC industry experience).
  • 2 years phone-based customer service experience required.
  • Excellent communication & computer skills.
  • Must be able to work a flexible schedule including evenings, weekends and holidays.
  • Must have a high school diploma or GED.

We require background checks and drug tests on all employees. American Residential Services will consider qualified applicants in a manner and in compliance with the California Fair Chance Act (AB 1008).

ARS/Rescue Rooter - Making it Work! Making it Right!

We are an equal opportunity employer

AA EOE M/F D/V