Rescue Rooter, a national leader in HVAC, residential and commercial plumbing services, is currently seeking a bright and assertive Customer Service Rep. for our Orange branch. A qualified candidate must have the ability to work in a fast paced environment while providing exceptional customer service. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and be receptive to coaching and feedback.
Answering inbound calls and placing outbound calls
Communicating with customers about appointment times and delays
Addressing customer concerns
Providing timely response and feedback to the customer regarding inquiries
Service dispatching experience preferred (preference given to candidates with plumbing or HVAC industry experience).
2 years phone-based customer service experience required.
Excellent communication & computer skills.
Must be able to work a flexible schedule including evenings, weekends and holidays.
Must have a high school diploma or GED.
We require background checks and drug tests on all employees. American Residential Services will consider qualified applicants in a manner and in compliance with the California Fair Chance Act (AB 1008).
ARS/Rescue Rooter - Making it Work! Making it Right!