Job Summary: Reporting to the General Manager or designated manager, the block clerk enters sale information for in-lane and/or on-line LiveBlock transactions (including price, bid badge number, if-bids and announcements) ensuring efficient and accurate information is transferred into the appropriate computer system. Corrections to be documented on the appropriate form when an error is made. Must know, practice and ensure company policies and procedures and state or federal laws are always followed.
Responsibilities and Duties include but are not limited to the following:
Provide excellent customer service:
Make sure customers receive prompt, efficient and courteous attention for all for all contacts and transactions.
Maintain a professional appearance, orderly work environment and friendly disposition by greeting others.
Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences.
Record the sale:
Review pre-populated AMS data. Enter any missing or modified announcements the dealer or auctioneer announce as requested.
Enter sale data into the LiveBlock system by listening closely to the Auctioneer and watching monitors for internet bids, while rapidly entering the increasing amount of the incoming bids.
Ensure accurate recording of the sale price and bidder numbers are entered.
Document any corrections on the appropriate form when an error is made and turn into Manager.
Maintain a good flow of communication with the auctioneer and dealer representative.
Attend weekly/monthly informational meetings to keep abreast of any updates made to operating systems, policies or procedures.
Monitor all working area conditions and equipment to ensure they are within corporate standards for cleanliness, proper maintenance and safety. Advise Facilities of all breakdown and maintenance needs immediately.
Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incident to the Manager.
Practice and promote company Core Values: Integrity, Customer Care, Innovation, Safety, Teamwork, Employee Welfare, Community Involvement and Fun.
Block Clerk Qualifications:
High School Diploma or GED preferred.
One (1) year of clerical experience with basic computer skills and date entry skills required.
Accurate typing skills and ability to multitask.
Physical Requirements and Working Conditions:
The physical activity requirement of the position is Light to Medium Physical Work.
Constant – standing, watching, touching or fingering, listening, talking, reaching
Potential – running, jumping, yelling or other rapid forceful movement in emergency situations
This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditioners, slightly elevated ambient noise levels, minor potential physical hazards, such as electrical, mechanical equipment and cleaning and pesticide chemicals; and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with car exhaust, internal and external service station/convenience food and petroleum dispensing operations.
Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.