Analyst, Collections at XPO Logistics, Inc. in NORTH RICHLAND HILLS, Texas

Job Description:

Logistics done differently.

Named one of the most admired companies in the world by Fortune Magazine, XPO Logistics is the #1 logistics company in North America according to Transport Topics. We look for employees who like a challenge and can communicate effectively in all situations. As the Analyst, Collections, you will be responsible for assisting supervisors in handling daily operations, leading customer account reviews and resolving escalated issues. Become a part of our dynamic team and we'll help you build a rewarding career.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

• Handle customer, sales, pricing, billing, coding, invoicing and other collections-related escalations


• Act as the point person for escalating customer inquiries for all frontline collectors


• Oversee internal system access for collections


• Manage the accounts receivable (AR) portfolio by analyzing and resolving issues driving delinquency


• Assist supervisors with managing daily operations


• Partner with the functional training team to create, update and communicate process SOPs and deliver supplemental training


• Provide training and one-on-one coaching to collections staff on handling calls and adhering to processes and procedures to ensure quality control and compliance

At a minimum, you'll need:

• Bachelor's degree or equivalent related work or military experience


• 1 year of related work experience


• Experience with Microsoft Office


• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages

• Experience in transportation or the accounts receivable/financial services industry


• 4 years of experience in AR billing, cash application and commercial collections


• Oracle 11R2, R12 experience


• Customer service experience


• Familiarity with reserve methodologies

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.