Patient Navigator at All Care Health Center in Council Bluffs, Iowa

Posted in General Business 16 days ago.

Type: Full-Time

Job Description:

Are you passionate about serving the Community? Do you see yourself working at a Health Center knowing that you get to make a difference in the life of another? Are you looking for a fun and drama-free work place? Do you have a positive attitude and desire to interact with customers throughout the day? If you answered yes to these questions, then All Care Health Center wants you on our team!

All Care Health Center is looking for qualified candidates who can identify patients with preventative and chronic condition care gaps and perform patient outreach to close those gaps. This person will assist with care coordination when patient need arises.

The ideal candidate will be:

  • Patient
  • A Problem Solver
  • A Team Player
  • Detail Oriented

All Care Health Center offers competitive wages and a comprehensive benefits package including:

  • Medical
  • Dental
  • Vision
  • Paid Time Off
  • Employer paid Life Insurance AND Employer paid Long Term Disability
  • 401(k) match and more!


  • Uses NextGen to identify patients due for colorectal cancer screening based on approved protocol/guidelines.

    • Conducts patient outreach through phone calls, letters, etc. to inform and encourage patients to complete colorectal cancer (CRC) screening.
    • Receives and processes screening tests, schedules colonoscopy referrals and documents all patient communication in NextGen.
    • Provides in-person care to patients when needed to coordinate colorectal cancer screening.
    • Works with patients to identify barriers to care and helps identify resources to address barriers (e.g. transportation, etc).
    • Communicates information appropriately with care teams related to patients needing test kits.
    • Works with QI Director to establish weekly/monthly colorectal screening goals.
    • Collects data to monitor progress of outreach goals, reports monthly using colorectal screening goals.
    • Prepares data required by Iowa Department of Public Health as required to support Colorectal Cancer Screening Grant Program.

  • Oversees FIT test and supply inventories.
  • Assists with various projects, including training and support (e.g. EHR upgrades, clinical training, competencies, etc).
  • Actively participates in Colorectal Cancer Screening Workgroup and committee projects, as assigned.
  • Assists RN Team Leads, Medical Clinic Coordinator, Quality Improvement Director and others with administrative functions related to colorectal cancer screening.
  • Orders FIT for patients in electronic health records (EHR) per standing orders.

    • Documents in EHR and communicates information appropriately with care teams related to patient needs.

  • Review EHR for patients who are due for colorectal cancer screening to identify previous screenings and data enter results, if needed.
  • Review patient records in outside hospital record systems to identify previous colonoscopies and data enter results, if needed.
  • Tracks and follow-up with patient colorectal cancer screening FIT and patients with positive FIT.
  • Assists Health Coach with coordination of care for patients following emergency room and/or impatient visits.
  • Assists Referral Coordinator with scheduling patients for specialty referrals and diagnostic studies.

The duties listed above are a general synopsis of the position. The full job description and comprehensive list of duties will be provided during the selection process.


  • Certificate or diploma from an accredited Medical Assistant (MA) program or Licensed Practical Nurse (LPN) program.
  • Certified Medical Assistant (CMA) with active certification or Licensed Practical Nurse (LPN) with active state licensure.
  • Basic Life Support (BLS) certified.
  • Experience in a community health center preferred.
  • Experience in case management.
  • Experience with electronic health records/computer navigation skills.
  • Bilingual (Spanish) desired

At All Care Health Center, we are committed to providing an environment of equal employment opportunities to all applicants without regard to race, color, religion, marital status, age, national origin, physical or mental disability, pregnancy, gender, sexual orientation, gender identity or expression , veteran status, or any other status protected under applicable law.

If you need assistance or an accommodation in applying for this or other job postings, please contact the HR department at (712) 325-1990.