Consumer Bank Operations Field Specialist at S&T Bank in Indiana, Pennsylvania

Job Description:

Work Days and Expected Hours:

Monday-Friday: 8:00 AM to 5:00 PM

(Additional hours as necessary to meet the objectives of the department).

Function: Responsible for the support of Consumer Bank operations to enhance operational functions through training, coaching, mentoring and collaboration.  Ensures efficient operations, quality customer service and operation of branch offices in an effective and profitable manner, while promoting bank products and services and providing quality customer service and satisfaction in accordance with the Bank’s policies and procedures.      

Duties and Responsibilities:

• Assumes responsibility for ensuring the efficient and effective operation of the branch network by performing the following functions:
  
  
  • ROMPR Management
    
    
    • Works with the branches to ensure that branches achieve satisfactory score on audits
    
    
    • Develop an action plan to correct audit deficiencies
    
    
    • Reports to Consumer Bank management team findings, needs and remediation
    
    
    
    
  
  
  • Exceptions Management
    
    
    
    • Works with branches to furnish direction, best practices and guidance for exception resolution
    
    
    
    
  
  
  • Consumer Bank staff support
    
    
    
    • Helps to mentor and onboard new RSS and Assistant Manager staff
    
    
    • Furnish training and coaching to Consumer Bank staff in areas of gaps in skill development
    
    
    
    
  
  
  • Identify policy and procedure training and improvement needs
  
  
  
  

• Serves as Consumer Bank Operations representative within their respective Regions including regional meetings and team calls


• Contributes material and information to Consumer Bank management in support of regularly scheduled operational meetings, trainings and coaching sessions with Regional Managers


• Contributes material and information regarding trends in exceptions and deficiencies for regular communications, memorandums and notifications


• Participates on regularly scheduled calls with FIG investigators to understand areas of fraud, discuss ways to mitigate fraud, and furnish follow-up to branches on these areas


• Responsible to work with Regional Managers to ensure corrective measures have been completed, documented, communicated and implemented in a timely fashion.


• Maintain a satisfactory level of performance for the Region they support based on ROMPR scores as evidenced on Consumer Bank Dashboard


• Exhibits proficiency in kiting, old overdrafts, holds, uncollected funds and daily overdrafts. Can furnish coaching and guidance to branch staff on same.


• Contributes feedback regarding regular performance review for branch RSS staff.


• Fields calls from branch staff to address operational needs and to furnish guidance.


• Contribute to the design and development of Regional training sessions and conduct training in various areas of expertise within their specific region


• Designs and develops lesson plans, materials, and manuals to support areas as deemed necessary for effective Consumer Bank operations (BVS, etc.)


• Complete risk assessments for each branch within their designated region


• Offers recommendations regarding additional training and coaching for retail employees.


• Maintains a good working relationship with all bank employees. Demonstrates the ability to work independently.  Works as a team player to contribute to the success of the department and in turn the organization.


• Serve as leaders emulating our sales and service philosophy as well as our Cultributes.


• Assumes other duties and responsibilities as needed.

Physical Demands

Operates a keypad device 25% of the day.  Operates electronic equipment 10% of the day.  Travels to alternate work locations 65% of the day.  Standing 60% of the day and sitting 40% of the day.  Specific vision requirements include close vision of 18”-20” for computer work and travel.  Must maintain a valid driver’s license.    Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the position.

Experience

• 2 - 5 years: Requires two to five years general banking / operations experience.

Education

• High School or better in Academic/General or related field

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description