Personal Lines Underwriting Assistant at Penn National Mutual Casualty Insurance in Harrisburg, Pennsylvania

Job Description:

The PL Underwriting Assistant is responsible for the processing and rating activities for automatic and manual policies for multiple states and lines of business and assists in training of other members of the Personal Lines Processing Center to ensure that quality products and superior service are provided to our agents.

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

Processes automatic and manual policy transactions for personal lines business for multiple states and all personal lines business.

 

Must maintain entry standards in both quality and volume of work once trained.

 

Complete requests to the agents for documents and forms as required in the agents interface audit process.

 

Processes renewal questionnaires (QPC’s).

 

Provide assistance to the Underwriters with quoting and entry of rollover new business from agents.

 

Initiate and follow-up on correspondence with agents on routine matters.

 

Performing backouts or rewrites on the automated systems.

 

Handles ‘Good” Inspections with contact to agents on individual policies as needed.

 

Handles Terminated Agents listing to issue proper ODEN notices and support as Direct Insured’s for applicable states. 

 

Completes Quotes to support new agency appointments.

 

Assists with Insurance Department audits.

 

Trains less experienced staff and new employees on new activities as assigned.

 

Provides assistance on other projects/duties as assigned.

 

Provides support through Imaging the distribution of non-automated New Business applications and manual renewals. (Image Right Coordinator).

 

Provides backup support to TST position when workload dictates.

 

Provides support to Processing Manager with distribution of paper task when necessary.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Why Penn National Insurance

·         A career with Penn National Insurance offers a total rewards package that makes us a regional employer of choice.  When you are part of the Penn National Insurance family, we want you to feel secure in:

 

·         Your Career: We offer a comprehensive benefit and compensation package including a generous 401k match, graded profit sharing, recognition programs, and incentive compensation.  Additionally, Penn National Insurancecompany policy provides for remote access, flex-scheduling, and a dress-for-your-day dress code. 

 

·         Your Employer: Penn National Insurance celebrated its 100th anniversary in 2019.  With the $1 billion direct written premium threshold in sight, the company is utilizing innovation solutions and analytic insights to grow its share of the small commercial and middle market business, as well as personal lines.  Our proud tradition of adhering to a relationship-driven business model, and our ability to adapt to changes over time reinforce our reliability and strength.

 

·         Your Community: The Company and our employees donate more than $500,000 annually to fund enrichment programing throughout the communities we serve.  Our United Way campaign raised an additional $350,000 last year.  We are also taking real steps to decrease our environmental impact.  We have added bicycle accommodations, enhanced energy efficiency, introduced water conservation measures, and implemented cool-roof technology.

 

·         Your Future: We create a rewarding career path and enable long-term retention by offering enhanced benefits around continuing education and professional development.  The average employee tenure at Penn National Insurance is 14 years!

QUALIFICATIONS

 

Education/Credentials:

 

High School Diploma or GED required.  

 

Successful completion of INS 21, 22 and/or 23 preferred.

 

Experience:

 

1 to 2 years’ experience in a clerical support position, preferably in the property/casualty insurance industry.

 

Strong keyboard, data entry and typing skills required.

 

Good interpersonal skills.

 

Good oral and written communication skills.

 

Basic math skills.

 

Good PC skills, with an emphasis on Microsoft Office Suite.

 

Good attention to detail and problem-solving skills.

 

Good proof-reading skills.

JOB REQUIREMENTS (as required by ADA)

 

Must have the ability to operate a computer, keyboard and all applicable printers/copiers and other general office equipment.

 

Must have the ability to lift and carry 10 lbs on a regular basis.

 

Must have the ability to hear while communicating via phone to internal/external customers.

 

Primarily a sedentary position that requires occasional standing and walking throughout the office environment.

 

Must be able to maintain acceptable attendance and adhere to scheduled work hours.

 

Must be able to communicate effectively, both orally and in written format.

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