Customer Service Coordinator at ContainerPort Group, Inc. in Sauget, Illinois

Job Description:

CPG® specializes in transportation services including container and domestic trucking, container depot operations, rail, warehousing and logistics throughout the Midwest, Ohio Valley, Gulf and East coast of the United States.

The Customer Service Coordinator will communicate with customers to quote rates and service capabilities, take orders, and provide information on shipment status. Strong positive communication skills with customers, drivers and co-workers is crucial.

Duties/Responsibilities:

• Provide information to customers on service capabilities, rates, and equipment availability to build and grow relationships with key accounts.


• Enter order information directly into computer system accurately and on a timely basis (immediate as received).


• Interact closely with dispatch to receive information on shipment status.


• Communicate with customers to provide information on shipment status, anticipated service failures, new pick-up and delivery times and alternative solutions where possible.


• Respond to questions and requests as quickly as possible, making every effort to meet customer expectation.


• Update customer location and contact information in computer system as quickly as changes are learned.


• Performs other duties as requested.

Knowledge/Skills/Abilities:

• High school Degree / GED required.


• Previous transportation experience is preferable.


• Previous experience working with container freight transportation


• Possess exemplary customer service and interpersonal skills.



• Proficiency in a foreign language is preferred



• Excellent written and verbal communication skills with the ability to effectively listen to and understand others.


• Ability to work in a fast-paced environment with tight deadlines, multiple tasks, and changing conditions.


• Ability to prioritize and achieve results with


• Proficient with Microsoft Office (Excel, Word, Outlook, etc.).

Benefits/Perks:

• Competitive compensation


• Benefits package:
  
  
  
  • Medical, Prescription, Dental, Vision
  
  
  • Life, AD&D, & Disability insurance
  
  
  • Employee Assistance Program
  
  
  • Financial planning
  
  


• 401(k) plan with up to 6% company match


• Paid Time Off


• Professional development & growth opportunities


• Tuition assistance


• Casual dress code


• Flexible work arrangements

Company Information:

The World Group leverages over 55 years of market experience from our family of companies dedicated to providing cargo transportation and freight services around the globe. ContainerPort Group, Inc. (CPG®), a division of the World Group, has been serving America's Heartland, global gateways and vital transportation corridors with solutions since its founding in 1971. CPG® specializes in transportation services including container and domestic trucking, container depot operations, rail, warehousing, and logistics throughout the Midwest, Ohio Valley, Gulf and East coast of the United States.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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