Customer Service Writer / Advisor - Tues - Sat Shift at Pape' Trucks, Inc in Medford, Oregon

Job Description:

PAPÉ KENWORTH – MEDFORD, OR

CUSTOMER SERVICE WRITER / ADVISOR – TUES-SAT SHIFT:  Our service writer / advisor is the liaison between our customers and our repair facilities.  Essential duties and responsibilities of the position include:

• Engage in all customer communication from original appointment call or visit to RO closing and customer pickup.


• Obtain actual mileage and VIN from vehicle and note any damage at drop off.


• Run warranty coverage and recalls for chassis and engine on every vehicle that arrives.


• Use diagnostic write up sheets whenever possible.


• Enter customer follow up time on every case (if diagnostic required within 2 hours of drop off)


• Enter customer requested completion time on every case rolled into work order.


• Schedule all sublet repairs on work order for completion. Work with Foreman for scheduling.


• Update customers with any changes in estimate amount or completion time.

We are seeking a customer focused, solution driven individual to add to our team. This member should have the ability to adapt and learn new computer systems and programs. In addition, qualified candidates must have basic computer skills with Outlook, Word, Excel and Internet, excellent verbal and written communication skills, and the ability to stay organized with several projects and programs going simultaneously. Ability to communicate in multiple languages and a mechanical aptitude are preferred. Position will work the Tuesday through Saturday shift.

Why work for Papé:

• Competitive pay based on your skills, training, and experience level


• 
  Outstanding benefits including – 401(k) Retirement Plan with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Progressive Vacation Plans; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs


• 
  Advancement – Papé is a dynamic, growth-oriented organization with a focus’ on promoting from within.  


• 
  Stability and reputation — Papé is a family-owned, fourth-generation company with over 130 locations, over 3,600 members and 80 plus years of experience. Papé is known for their stability, their honesty and their integrity.


• 
  Equipment – We have the largest equipment inventory in the West and an unparalleled parts inventory!


• 
  Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.


• 
  Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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