Service Advisor, Field Service Power Generation at Cummins in Omaha, Nebraska

Job Description:

 

 

We are looking for a talented Field Service Advisor to join our team supporting our Field Service Power Generation across Nebraska and South Dakota. This position is located at our Sales and Service Branch located in Omaha, NE.

In this role, you will make an impact in the following ways:  

 

  

Serves as primary customer contact to promote quality customer service and increase business within the branch location.

Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customer's.

Analyze customer’s needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work

Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews, plans with the Service Supervisor/Team Lead prior to customer contact.

Works with the Service Supervisor and/or Team Lead to schedule job assignments

Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers

Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction

 

 

 

 

 

 

 

 

To be successful in this role you will need the following:  

 

Excellent customer service skills and the ability to effectively communicate in a positive and professional manner. 

Prior experience in service & repair, or warranty related field preferred. 

Excellent computer skills using multiple software platforms. 

Ability to thrive in fast-paced environment with multiple priorities. 

Compensation and Benefits 

 

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits. 

 

Cummins and E-verify  

 

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. 

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