Audio Visual Engineer at Ent Credit Union in Colorado Springs, Colorado

Job Description:

Position Description:

Audio Visual Engineer is responsible for the coordination and setup of all audio and video services, solutions and equipment including development of new solutions, installation, maintenance oversight, troubleshooting and working with AV vendors as applicable.

Essential Job Duties and Responsibilities:

Audio Visual Operations Maintenance and Optimization:

• Set up of all A/V needs in support of conferences, or special events to include installing control system hardware and installing control system source code.


• Maintain, monitor, and periodically test the operation of all built in A/V systems conference rooms.


• Document and keep current administrative and design manuals for the implementation and maintenance of the A/V network.


• Provides quality customer service to all staff in the form of hands-on assistance and written instructions.


• Provide meaningful metrics on usage, performance, and capacity relative to Audio Visual platforms.


• Liaison to audio conference and videoconference bridge providers, video duplication, A/V equipment vendors and any other vendors related to A/V needs.


• Assists in development of budgetary items related to Audio Visual platforms and technology.

Audio Visual Design and Architecture

• Design, installation, configuration, monitoring, maintenance oversight and support of A/V solutions to ensure optimum performance for employee and member facing communication technologies.


• Forecasting and road mapping employee and member facing communication needs for future growth.

Subject Matter Expert/Internal Consultant

• Increase team effectiveness by providing consulting expertise and technical mentoring across multiple verticals.

Other duties as required 

Minimum formal education required for this position:

Knowledge consistent with a Bachelor’s degree in Computer Science, Information Management or similar.

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa.  For example, a requirement of “Knowledge Consistent with a Bachelor’s Degree in Accounting and 2+ years’ of accounting experience” could be substituted for a High School Diploma and 6 years of relevant accounting work experience or a Master’s Degree in Accounting and 0 years of work experience.  

Minimum work experience:

6+ years combined experience in IT to include 3+ years’ in an Audio-Visual engineering/support role.

(Preferred) Experience working within and/or exposure to financial services businesses.

Technical or specialized knowledge/skills: 

• Experience in supporting and designing MS-Teams, Zoom, Web Ex, or other enterprise audio visual platforms.


• Able to read, understand and create Visio or As Built diagrams.


• Working knowledge of AV concepts such as acoustics, lighting, aspect ratios and transmission systems and other relevant considerations when designing optimal AV settings.


• Strong knowledge of basic networking concepts such as Quality of Service (QoS), virtual LANS (VLANs), static routes, IP subnetting, etc.


• Experience working with or within ITIL, DevOps, SRE, and Agile methodologies.


• Data driven mindset leveraging metrics to make data-based decisions.


• Root-cause problem solving mindset.


• Strong written and oral communication, documentation, and interpersonal skills.


• Strong project management skills and attention to detail.


• Exemplary customer service skills.


• Ability to coordinate work across multiple vendors.


• Proficient with the Microsoft Office Suite of products (Word/Excel/Outlook/PowerPoint).

Certifications required:

• None required


• (Preferred) CTS-D or similar relevant audio-visual communications certificate

Environmental, physical and psychological requirements: 

• Must be able to sit or stand for prolonged periods of time in a climate-controlled environment. Must be able to use fingers, hands, wrists for repetitive tasks such as typing, using a mouse, handling paper, currency, or coin, and operating a telephone.   Demands for visual and auditory acuity are typical of an office environment.  Must be able to interact via email, telephone, or in person with diplomacy, tact, and courtesy with all members under varying circumstances.  Must be able to lift up to 40 lbs.

Starting  salary range: $78,000+

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