Partner Success Manager at Carrus in Lehi, Utah

Job Description:

Have a direct impact

The Partner Success Manager (PSM) is accountable for creating and maintaining a positive, exceptional experience for each Academic Partner account. CareerStep works with more than 100 higher education institutions and the PSM works closely with the school administration team to make sure that their needs are met and the partnership is growing. The PSM supports and manages the Academic Partner relationship through the entire life-cycle, including the onboarding process, monthly reporting, enrollment support, and general account maintenance.

The ideal candidate has a background in education, is tech-savvy, and has strong client relationship management and project management skills. The PSM provides consulting and guidance to Academic Partners on best practices for implementing and sustaining successful adoption and utilization of CareerStep's training programs.

A day in the life

20% Onboarding

• Proactively initiates and manages the onboarding of new Academic Partners, including setting up the account, branding, program collateral, etc.




• Maintains accurate and timely implementation records




• Conducts meetings with assigned accounts to review expectations and to create a written implementation plan with milestones and deliverables




• Consults on product utilization to ensure alignment with the Academic Partners strategic plan and initiatives

60% Maintaining Client Relationships

• Generates and delivers monthly reports to Academic Partner administrators




• Acts as the Academic Partners primary point-of-contact, interfacing with additional internal departments and resources as needed

20% Administrative Duties

• Monitors enrollments submitted for processing and reconciles lists, checking for accuracy




• Creates internal and external documentation




• Develops and administers periodic Academic Partner surveys at key points of the relationship life-cycle to measure client satisfaction




• Generates summary reports for CareerStep management, including revenue, progress, and client satisfaction reports for each account managed

Youll be successful in this role if you have

Education/Experience

• 5+ years experience in a client management role




• Bachelors degree in education, instructional design, or organizational behavior or equivalent experience




• Project management certification or equivalent experience

Competencies

Communicates Effectively: You enjoy managing multiple client relationships and follow up efficiently.

Customer Focus: You are on the front line with our clients ensuring they have a strong knowledge of our product and services.

Action Oriented: You are able to creatively provide solutions to any issues our clients may have without direction.

Instills Trust: You are the front line for building a relationship with new and existing clients. You continuously gain trust by providing exceptional customer service.

Skills

• Salesforce




• LMS systems - Canvas




• Excel or Google Sheets