Relationship Manager in Lufkin at Austin Bank in Lufkin, Texas

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Includes the following:

Employee is responsible to understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions.

Exhibits superior customer service as an Austin Bank team member.   Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs.  Helps promote a loyal relationship between the customer and Austin bank.

Participates in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.

Has a responsibility to stay abreast of company communications by reading publications, announcements  and company e-mails, etc.  Take advantage of appropriate communication channels regarding bank related business matters.   

Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval. 

Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally.

Greets customers and provides superior customer service.

Interviews applicant and requests specified information for loan applications. Pulls credit files and credit reports.

Analyzes applicant financial status, credit, and property evaluations to determine feasibility of granting loans.

Ensures loan agreements are complete and accurate according to policy.

Corresponds with or interviews applicant or creditors to resolve questions regarding application information.

Approves loan within specified limits or refers to loan committee for approval and/or prepares and sends out denials.

Confers with underwriter regarding lending applications.

Calls on potential or existing customers to develop new business or retain existing business. Networks with title companies, real estate offices.

Works past due accounts in attempt to collect funds.

Analyzes potential loan markets to develop prospects for loans.

Participates with and assists senior loan officers on larger loans.

Provides customers with routine platform services, such as approving checks for cashing or handling customer problems. Provides exceptional customer service.

Greets customers and answers questions.

Answers telephone calls taking messages, forwarding calls or providing assistance to customers.

Notarizes documents.

Performs property inspections and collateral assessment.

Performs file maintenance.

Inputs loan information on the system and completes entries. Inputs UCC filings.

Prepares monthly reports.

Reviews for accuracy loans already booked on the system.

Prepares correspondence.

Maintains/reviews VSI insurance and ticklers.

Maintains established department and Bank policies, procedures, objectives and quality assurance.

Enhances professional growth and development through participation in educational programs, current literature, community involvement and in-service meetings, etc.

Uses professionalism, courtesy and tact in working with Bank personnel.

Reports to work regularly and promptly.

Maintains confidentiality at all times.

Austin Bank Job RELAT01591 by eQuest