Desktop Support Specialist at Pacific Life in Newport Beach, California

Job Description:

JOB DESCRIPTION:

Looking for a talented Desktop Support Specialist to work as part of a team supporting remote users and select users in our Pacific Life offices. This individual will be self-motivated and bring innovative ideas and recommendations based on industry best practices, professional experience, and new technologies.

To be successful in this position will require skills in managing ambiguity, and experience with migrating to new technologies. As part of the End User Services department this individual will work with internal and external technical teams to support computer systems, data networks, voice technology, and mobile devices.

REQUIRED QUALIFICATIONS:

* 3-5 years of related work experience in desktop support. Work in an IT Service Desk / call center environment is a plus.

* Proven experience providing customer service in an IT environment

* Active Directory experience administering user accounts and profiles

* Excellent written and verbal communication skills

* Must have knowledge of current business-class desktop/laptop hardware and related equipment

* VMware or other virtual computer support experience

* SCCM and or Intune experience

* Experience with mobile devices (iOS)

* Automation experience is a plus (PowerShell, Chef, Puppet)

* Experience with collaboration tools

* Must thrive in a collaborative work environment and have the ability to work effectively with limited supervision

* Must have excellent time management skills and the ability to handle multiple tasks relating to multiple initiatives at any given time

* Experience supporting Windows 10 and Microsoft Office

* Excellent customer service & phone etiquette

* May require working extra hours / weekends / on-call

* Ability to bring innovation and creative thinking to the position

HOW WE HELP YOU SUCCEED:

We re fostering a culture of shared values across our company by providing generous compensation and comprehensive benefits that allow our employees to find fulfillment and security in personal life and career alike. These include:

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Competitive Salary and Benefits
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Work-Life Balance & Flexible Scheduling
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Medical, dental, and vision as part our commitment to investing in the health and wellbeing of our employees
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Two retirement savings plans: 401k savings plan with company match and Company Retirement Contribution (company-paid)
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Generous PTO and holiday pay
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Warm Colleagues & Inspiring Culture

EEO STATEMENT:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

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