Senior Solution Engineer - USA at BMC Software, Inc in Cary, North Carolina

Job Description:

Description and Requirements

At BMC we are helping customers become Autonomous Digital Enterprises - a state in which intelligent, integrated, value-creating functions operate with minimal human involvement across every facet of the organization and its ecosystem. This is achieved using BMC's portfolio of open, scalable, modular technologies ensuring that our customers can run and reinvent their businesses for growth and competitive edge while optimizing cost, performance, and security. It's also achieved due to our focus on people. We treat everyone with respect and work together as a team, united behind common goals. We put people at the center of everything we do, and we help them accomplish their goals. We create an environment where everyone's contributions can have meaning. If your ambitions are limitless and you strive to be part of a winning culture read on.

BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.

Every BMC employee has the potential to have a tremendous impact on customer success-and when customers thrive, we all do.

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.

Senior Solution Engineer

Our highly successful and geographically disperse DSOM Presales team, seek a Solution Engineer to work closely with our sales team and Enterprise customers creating value based technical solutions addressing our customer's biggest challenges.

This is a highly visible role where you are empowered to seek the best outcome for our customers working with talented teams from across the company, supporting prestigious enterprise clients and new logo accounts.

DSOM is a combination of our two-flagship portfolios (ITSM & ITOM) into a single cloud-native, micro-services-based AI/ML platform, which can deliver services faster, accelerate time-to-market, lower cost and reduce risk across our customer's organizations. This is both an exciting and fast-growing market were BMC's Leadership is validated by the analysts, who continue to put BMC DSOM solutions in the lead within their quadrants and competitive analysis.

Experience Needed and Experience Offered:
* Provide technical support throughout the sales cycle to drive opportunities.
* Works closely with sales to uncover the key challenges BMC can resolve and the impact of these within our customers
* Works closely with DSOM R&D and Product Management teams to identify potential new innovative solutions
* Builds new customer engagement content for use by Marketing, Sales and the wider Software Engineering team.
* Explains both within BMC and to our customer about product capabilities, use cases, limitations and benefits in support of customer success
* Identifies and develops innovative cost-effective SaaS and on-premise solutions aligned to customer requirements.
* Provides in-person and virtual industry aligned presentations and demonstrations at Executive Briefings, Workshops, Webinars and Tradeshows.
* Delivers customized customer persona-based Presentations, Demonstrations and Proofs of Value (PoVs) with specific focus on BMC's DSOM products.
* Focuses on large or complex sales opportunities requiring customer centricity, technical expertise and goal orientation.
* Identifies and resolves technical and business problems within all stages of the sales process.
* Installs and configures all components of the solutions within a Proof of Value or Trial.
* Researches, composes and delivers responses to RFPs. Interacts with clients to clarify requirements.
* Reviews RFP responses for technical accuracy.

What We Seek:
* Ability to communicate technical and business information to a varied audience (technical and non-technical customers)
* Technically savvy and bias towards AIOPs and ITSM solutions
* Experience working on our flagship DSOM portfolio:- Helix ITSM, Helix Discovery (ADDM), Helix Optimize, TrueSight Operations Management TrueSight Automation, TrueSight Orchestration or any of our competitors' products is highly advantageous
* You have a value based consultative approach, in which you can adopt and articulate the value of our solution to address the customer's challenges.
* Ability to develop a broad awareness of the client's technical architecture and emerging technologies with enough knowledge to determine what is and is not possible.
* Analyze customer needs through research and troubleshooting followed with recommending a solution.
* Excellent interpersonal relationship building skills.
* Strong problem solving and analytical ability.
* Substantial experience working in an enterprise-type software consulting, implementation, support or training experience a major plus.

What You Will Get:
* Opportunity to work with exceptional, talented peers and leaders
* Exceptional benefits
* Smart working
* Unrivalled, exceptional sales training

What BMC Offers:
* Competitive salary and great workplace benefits, including top-rated healthcare
* Many office sites offer gym memberships, subsidized lunches, free drinks and fruit
* State-of-the art digital workplace with a dynamic, fun working environment
* Inclusive, highly diverse culture and performance/merit-based promotion opportunities
* We hire the best performers in every area, people who are the perfect blend of competitive and supportive to help you succeed in your career.
* You'll work in a Presales team which is known in the industry for its excellence in developing solutions customer value.
* We have a compensation structure designed for high performers, with all the perks you'd expect and some that will surprise you.
* We want our people to be the best in their fields, and we offer unbeatable training and growth opportunities.
* We're a meritocracy, and we offer promotion opportunities based on performance, not politics.
* We foster a culturally diverse, dynamic, and fun working environment-our employees' comfort and quality of life are critical to company success.
* We give our employees outstanding benefits that allow you to make strategic choices for you and your family.

#LI-Remote

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. BMC never asks for payment from individuals seeking employment with the company.

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