Key Customer Account Manager at Ametek, Inc. in Garden City, New York

Job Description:

Job ID: 17816

Position Description:
AMETEK, Inc. is a leading global manufacturer of electronic instruments and electromechanical devices with annual sales of approximately $5 billion. AMETEK has 17,000 colleagues at more than 150 operating locations, and a global network of sales, service and support locations in 30 countries around the world.

The Hughes-Treitler Business Unit designs and manufactures state of the art heat exchangers, cold plates, condensers, evaporators and other heat-transfer products. Custom design and engineering services for aircraft, engine, and industrial heat exchangers and heat exchangers for the mobile, marine, avionic, space and missile markets.

We are currently looking for a Key Customer Account Manager to join the Business Development/Customer Service Team in Garden City, NY.

The Key Customer Account Manager manages and supports key customers and territories. Responsibilities include, quoting, purchase order review, data entry and order management, working with customer portals, and resolving customer issues related to production orders.

Responsibilities:
Acts as the primary interface between assigned customers and AMETEK Sales, Business Development, Planning, Operations, Quality and Finance colleagues to support customer needs and AMETEK business objectives.

Creates and provides quotes, reviews purchase orders, performs order entry and maintenance, manages customer websites and portals, and resolves customer issues.

Maintains files for quotations, orders, contracts and documents for assigned customers, as applicable.

Works with customer drawings, specifications, purchase orders, shipping instructions and other customer supplied documentation.

Acts as the voice of the customer to drive all functions within the business unit to ensure high customer satisfaction and scorecard ratings.

Ensures compliance to US Export Regulations.

Position Requirements:
Desired candidate is a self-starter with a customer-friendly approach and a strong work ethic. Must be team oriented, multitask capable, have working knowledge of MS Office products, possess strong verbal and written communication skills, work efficiently and effectively in a fast paced environment, maintain a professional demeanor in potentially stressful situations, take a proactive approach to problem identification and a creative approach to resolution.

Education
Bachelor’s degree, MBA a plus

Experience
3 -5 years as a Customer Service Representative in a manufacturing environment

Qualifications:
Proven team player who has demonstrated capabilities in the following areas: excellent communication, interpersonal skills, well developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization.

Ability to work well under pressure, multi-task and meet deadlines.

Strong computer skills are a must, to include: Word, Excel, PowerPoint; Oracle experience strongly preferred

We are an Equal Opportunity Employer and do not discriminate against
any employee or applicant for employment because of race, color, sex,
age, national origin, religion, sexual orientation, gender identity,
status as a veteran, and basis of disability or any other federal,
state or local protected class.

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