Operations Coordinator/Service Scheduler at Vector Security, Inc. in Poughkeepsie, New York

Job Description:

 

The Operations Coordinator is responsible for providing the highest quality customer experience to both our external and internal customers by scheduling service appointments in a timely and efficient manner.

The successful candidate will have excellent problem solving skills and be able to think logically to coordinate service calls to the satisfaction of both the customer and branch office. Attention to detail, focus, ability to communicate effectively and work independently are a must.

Candidates that have prior experience in customer service, call center, scheduling, dispatcher roles are encouraged to apply.

What you will do:

• Schedule service appointments with customers in order to maintain efficiency, proper routing, minimal overtime


• Utilize software for selecting appropriate technician and documenting any travel required


• Ensure necessary parts are available in order to maintain appropriate service levels


• Manage technician schedules throughout the day


• Provide excellent customer service and resolve issues that may arise

What you will need:

• Superior verbal and written communication skills


• Excellent customer service skills required; Minimum of 2 years office setting customer service experience


• Above average computer skills, including the ability to type a minimum of 35 wpm with a high degree of accuracy while talking


• Must be able to navigate within multiple systems while speaking with customers


• Superior organizational skills, with a high degree of detail


• Ability to work in a fast paced environment


• Ability to interact in a professional and courteous manner with people at all levels

Along with competitive compensation and career advancement opportunities, we offer a comprehensive “Total Rewards” package. Qualifying employees receive:

• Medical, dental, and vision coverage


• Company paid life and AD&D insurance


• Company paid short- and long-term disability


• Voluntary benefit products


• 401k retirement savings plan after just 60 days


• Paid time off for vacation, sick and floating holidays


• Tuition reimbursement


• Employee Assistance Program (EAP)

Company Overview:

Two-time winner of Dealer of the Year from SDM Magazine, two-time winner of the Police Dispatch Quality (PDQ) Award, and multi-year winner of the Central Station Operator of the Year Award from The Monitoring Association. Top 5 largest security company. Sure, we’ve got the hardware and the recognition, but the real reason to join Vector Security is our people. People who are passionate about the work they do. Energetic people who innovate, who take on new challenges. People, perhaps, like you.

 And when we find good people, we hold on to them…through career advancement opportunities, internal promotion, continuing education, and performance incentives.

 So whether you’re a proven leader in your discipline or looking for new challenges, Vector Security may have the right opportunity for you. We seek driven, proactive, talented individuals who are excited about what the future holds. Because we are. Come join us and find out for yourself!

 

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran or disability status.

Experience

Preferred

• 2 year(s): Customer Service

Education

Required

• High School or better

Skills

Required

• Troubleshooting


• Organization


• Microsoft Office


• Interpersonal Skills


• Focus


• Customer service skills


• Communication


• Attention to detail

Behaviors

Required

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

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