Field Service Specialist - XRF at Ametek, Inc. in Mahwah, New Jersey

Job Description:

Job ID: 17772

Position Description:
The Field Service Specialist will provide troubleshooting and support in hardware, software and application questions to field engineers and customers on site, as well as over the phone in remote sessions.
• Perform remote and phone technical and applications support for customers and service technicians/engineers.
• Provide installations and training to customers and other field service engineers.
• Perform both complex and basic on-site customer support activities involving the installation, service, repair, hardware integration, hardware and software upgrades, support troubleshooting, and training on products at customer sites in a timely manner.
• Conduct on-site installation of complex products and follow testing procedures to ensure proper working order.
• Check out and approve operational quality of products. Isolate equipment start-up malfunctions and take corrective action.
• Answer complex technical questions on equipment and work with customers to troubleshoot problems.
• Work with In-House Tech Support and Manufacturing groups for corrective action and resolution. Make recommended design changes.
• Attend necessary training to obtain the most current knowledge in their area of support
• Position can be based in Mahwah, NJ, Massachusetts, or Remote based.

Position Requirements:
-• A strong Chemistry or XRF background with a minimum of two years experience in the operation of an XRF spectrometer as a user or customer support individual is a must.
• AS degree in a technical field or equivalent experience.
• 5-7 years hands-on field service experience.
• Demonstrated competency and high level of understanding of control system electronics and high voltage power supplies.
• Demonstrated competency and high level of understanding of ED-XRF vacuum systems, metallurgy, physics and chemistry (strongly preferred).
• Competency in use of basic hand tools.
• Above average computer skills, knowledge of MS Office, Excel, PowerPoint and other similar software packages.
•Travel extensively in the US with occasional International travel.

We are an Equal Opportunity Employer and do not discriminate against
any employee or applicant for employment because of race, color, sex,
age, national origin, religion, sexual orientation, gender identity,
status as a veteran, and basis of disability or any other federal,
state or local protected class.

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