Operations Coordinator - Service/Repair at ThyssenKrupp Elevator Corporation in Honolulu, Hawaii

Job Description:

Company Presentation
We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. thyssenkrupp Elevator brings together the Group's global activities in passenger transportation systems. With sales of 7.7 billion euros in fiscal 2016/2017 and customers in 150 countries, thyssenkrupp Elevator built its position as one of the world's leading elevator companies from scratch in a mere 40 years' time applying thyssenkrupp unique engineering capabilities. With more than 50,000 highly skilled employees, the company offers smart and innovative products and services designed to meet customers' individual requirements. The portfolio includes passenger and freight elevators, escalators and moving walks, passenger boarding bridges, stair and platform lifts as well as tailored service solutions for all products. Over 1000 locations around the world provide an extensive sales and service network to guarantee closeness to customers.

thyssenkrupp Elevator Americas is the largest producer of elevators in the Americas, with more than 15,500 employees, in over 230 branch and service locations. thyssenkrupp Elevator Americas oversees all business for the operations in the United States, Canada, Central and South America. It is a subsidiary of thyssenkrupp Elevator AG.

Safety is a core value of our business and our commitment to YOU! It is woven into our culture each and every day.
Your new responsibilities
The first 3 letters in workplace safety are Y-O-U!

thysssenkrupp Elevator Corporation is seeking an Operations Coordinator - Service/Repair in Honolulu, HI.

Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.

Essential Job Functions

• Performs Install Base maintenance as needed. Creates safety inspection tickets.


• Updates on-call lists, sends detailed notification to TK Communications daily. Checks technicians in/out, sends down car listing and communicates information to Regional Dispatch and supervisors.


• Provides status to NTL and customers on open work orders, and completed callbacks. Updates PM ticket with the monthly work order #.


• Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.


• Tracks Job Sight audits.


• Assists mechanics with ITS downloads, PDA troubleshooting and PDA ordering, brochures and tools. Orders new phones and replacements for service department. (N/A if branch has office manager.)


• Assists managers with safety meetings and maintains documentation. (N/A if branch has office manager)


• Completes manual payroll entry forms, includes daily DVR processing and cost corrections.


• Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.


• Performs research and review for Service Manager; which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, WIP, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.


• Sends copy of down payment checks to regional AR. Submits checks sent to branch for service to lockbox.


• Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets.


• Assigns tickets to mechanics, as needed.


• Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation).


• Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse).


• Prepares special reports for high profile customers and provide NTL with updates and RFI's.


• Reviews WIP report (weekly) and submits to regional billers.


• Reviews invoice on-hold reports and works with Regional Procurement Department to correct.


• Opens and distributes mail and faxes. (N/A if office has office manager)


• Codes local AP invoices (i.e., UPS) and forward to Oracle Invoice email. (N/A if branch has office manager)


• Manages vehicles and submits change forms to LeasePlan. (N/A if branch has office manager or warehouse supervisor)


• Performs other duties as assigned

• High school diploma or GED (general education degree); or one year certificate from college or technical school; or three to six months related experience and/or training in basic business administration


• Some elevator repair administrative work preferred


• Oracle database knowledge


• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions