Quality Manager - 1st Shift at Jacobson Warehouse in Palmyra, Pennsylvania

Job Description:

1st Shift, Monday - Friday, 8:00am - 5:00pm

Logistics done differently.1st Shift

Join XPO Logistics, a company named among the most admired in the world by Fortune and one of America’s best employers by Forbes. As the Quality Manager, you will oversee quality and maintenance for the site, ensuring that processes needed for the Quality Management System (QMS) are established, implemented and maintained. You’ll report on the performance of the QMS, recommend improvements, promote awareness of customer requirements throughout the organization, resolve matters pertaining to quality and maintain superior levels of product/service conformity. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. 

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you’ll do on a typical day:

• Execute the QMS according to documented policies and procedures, meeting the requirements of the ISO9001 quality standards


• Collaborate with action owners to provide Root Cause Analysis (RCA) guidance and ensure development of effective Corrective Action Plans (CAP)


• Cultivate productive relationships with customer representatives and manage Corrective Action Requests (CAR)


• Perform audit follow-up activity to verify effectiveness of corrective actions and implementation of preventive actions


• Investigate all facets of facilities operations to troubleshoot processes and make recommended improvements


• Coordinate staff training, ensuring maximum productivity and adherence to regulatory guidelines; ensure that facility/department training status and setup is reviewed at the required frequency, and the training requirements are met in a timely manner


• Schedule, review and follow-up on work instructions with supervisors by designated areas of responsibility


• Coordinate activities for team members, ensuring effective use of productive working hours


• Support plant operations in identifying Lean process improvement opportunities


• Direct and prioritize the activities of the site maintenance technician

What you need to succeed at XPO:

At a minimum, you’ll need:

• 4 years of experience in quality and inventory in a distribution or warehousing environment


• Experience in an ISO environment


• Supervisory experience


• Experience with Microsoft Office, including intermediate to advanced Excel skills 

It’d be great if you also have:

• Bachelor's degree or equivalent related work or military experience


• Safe Quality Food (SQF) practitioner


• Availability to travel up to 25% of the time


• Experience with warehouse management and inventory management software


• Strong time management skills and ability to work well under pressure


• Excellent verbal and written communication skills


• Self-motivation with excellent analytical and math skills

Be part of something big.

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.