Posted in Other 30+ days ago.
Type: Full Time
The Customer Service Representative (CSR) -- Bilingual associate interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. He/She also ensures the efficient and accurate entering of all requests using proprietary software as well as documenting complaints and issues while providing superior customer service to members.
ESSENTIAL FUNCTIONS
* Assist customers with transportation questions and concerns
* Schedule, modify and cancel reservations as requested
* Obtain and document details of any complaints being filed
* Receive and document customer concerns
* Ensure that all relevant customer information is documented
* Policy Adherence
* Attend all required meetings
* Adhere to and ensures all company policies and procedures are maintained
* Maintain an acceptable attendance and tardiness record
* Customer Service
* Ensure accurate trip data input
* Maintain a polite and courteous manner at all times
* Demonstrate sincere personal commitment to producing high quality work
* Refer unresolved customer grievances to designated department for further investigation and resolution
* Promote a positive working environment
* Language
* Must be fluent in the identified language as required by the job posting (e.g. Russian, Spanish etc.)
POSITION QUALIFICATIONS
Education
* High School Graduate or General Education Degree (GED)
Skills & Experience
* Six months to one year prior contact center experience and/or prior customer service experience with heavy phone volume and data entry strongly preferred
* Excellent customer service and people skills and must be able to work independently or with a team
* Ability to quickly learn new technology and processes
* Must be able to understand and follow complex instructions
* Read, write and understand English fluently
* Ability to accurately type 35wpm
* Ability to answer a high volume of calls up to 100+ calls per day
LogistiCare is an Equal Opportunity Employer.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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