Posted in Other 30+ days ago.
Type: Full Time
Reporting to the Supervisor Digital Deployment, The Specialist, Digital Deployment will play a key role on the Digital Transformation team to transform non-emergency medical transportation delivery. This role will facilitate and develop learning course content to successfully onboard transportation providers to digital solutions that allow them to efficiently and safely transport members.
The Specialist, Digital Deployment is responsible for the implementation of transportation management software products to contracted transportation providers (TP) nationwide. This individual partners with state markets to understand high priority and at-risk TPs, and guides them through the digitization process by facilitating introductions to vendor partners, scheduling on-site classroom training and providing first line support through go live. The individual will at times be required to travel to the transportation companies to assist in onsite product application training.
ESSENTIAL FUNCTIONS
* Coach and guide transportation providers through digitization process, from initial vendor selection through go live and transition to business as usual
* Maintain engaging and comprehensive toolkit of resources for end users of different skills/needs
* Track all TP engagement through Salesforce including, but not limited to demo and training attendance, support conversations and go live planning activities
* Conduct demos and trainings for proprietary software to transportation providers
* Work directly with a technical team to provide feedback and insight to user experience through user stories and real time bug submission
* Ability to complete basic troubleshooting methods and provide tier I level support to our Business Partners and internal staff
* Escalate technical bugs appropriately to tier II and III support
* Serve as a Subject Matter Expert for both internal colleagues and external partners
* Other duties as needed
Skills & Abilities
Instructional Design
* Knowledge of learning theories and familiar with instructional design models
* Lesson and curriculum planning skills
* Ability to adapt to technology of a presentation platform and curriculum development platform
Software Skills
* Have strong Microsoft Office skills (Word, Excel, PowerPoint)
* Experience managing relationships in Salesforce
* Willingness to learn, and become proficient in multiple trip management application
Customer Service and Communication Skills
* Ability to be a self-starter who is comfortable with ambiguity and excited by the notion of disrupting an industry with new business models and technologies
* Excellent written and oral communication and organizational skills; willing to call
* Solution-oriented and always looking for a way to do things better
* Thrives in a fast-paced environment, can learn quickly and think creatively
POSITION QUALIFICATIONS
Education & Certification
* Bachelor's Degree in Business, Educational Technology, or relative field preferred
Experience
* At least 2 years experience in a customer support, tier I, or tier II technical support
* At least 2 years performing professional services for corporate clients in recommended
LogistiCare is an Equal Opportunity Employer
Reporting to the Manager of Digital Deployment, the Onboarding Specialist - Digital Deployment will play a key role on the Digital Transformation team to transform non-emergency medical transportation (NEMT) delivery. This role will facilitate and develop learning course content to successfully onboard transportation providers to digital solutions that allow them to efficiently and safely transport members.
The Onboarding Specialist - Digital Deployment is responsible for the implementation of transportation management software products to contracted transportation providers (TP) nationwide. This individual partners with state markets to understand high priority and at-risk TPs, and guides them through the digitization process by facilitating introductions to vendor partners, scheduling on-site classroom training and providing first line support through go live. The individual will at times be required to travel to the transportation companies to assist in onsite product application training.
ESSENTIAL FUNCTIONS
* Coach and guide transportation providers through digitization process, from initial vendor selection through go live and transition to business as usual
* Maintain engaging and comprehensive toolkit of resources for end users of different skills/needs
* Track all TP engagement through Salesforce including, but not limited to demo and training attendance, support conversations and go live planning activities
* Conduct demos and trainings for proprietary software to transportation providers
* Work directly with a technical team to provide feedback and insight to user experience through user stories and real time bug submission
* Ability to complete basic troubleshooting methods and provide tier I level support to our Business Partners and internal staff
* Escalate technical bugs appropriately to tier II and III support
* Serve as a Subject Matter Expert for both internal colleagues and external partners
* Other duties as needed
SKILLS & ABILITIES
Software Skills
* Have strong Microsoft Office skills (Word, Excel, PowerPoint)
* Experience managing relationships in Salesforce (CRM)
* Willingness to learn, and become proficient in multiple trip management applications
Customer Service and Communication Skills
* Ability to be a self-starter who is comfortable with ambiguity and excited by the notion of disrupting an industry with new business models and technologies
* Excellent written and oral communication and organizational skills; willing to call
* Solution-oriented and always looking for a way to do things better
* Thrives in a fast-paced environment, can learn quickly and think creatively
POSITION QUALIFICATIONS
Education & Certification
* Bachelor's Degree in Business, Educational Technology, or relative field preferred
Experience
* 2+ years' experience in a customer support position. Tier I/II technical support required.
* 2+ years' experience onboarding professional services for corporate clients
Competency Statement(s)
* Communication, Oral - Ability to communicate effectively with others using the spoken word
* Communication, Written - Ability to communicate in writing clearly and concisely
* Customer Oriented - Ability to take care of the customers' needs while following company procedures.
* Interpersonal - Ability to get along well with a variety of personalities and individuals.
* Problem Solving -- Ability to find a solution for or to deal proactively with work-related problems
* Relationship Building - Ability to effectively build relationships with customers and co-workers
* Working Under Pressure - Ability to complete assigned tasks under stressful situations
WORK ENVIRONMENT
* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Entire work time is conducted in an office environment in a controlled atmosphere building.
* The noise level in the work environment is usually moderate.
LogistiCare is an Equal Opportunity Employer
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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