Clinical Scheduler at Partners HealthCare at Home(PHC and PHH) in Braintree, Massachusetts

Job Description:

PARTNERS HEALTHCARE AT HOME serves patients from rehabilitation after illness or injury, to chronic disease management. We are dedicated to providing the highest quality specialized care designed to meet the patients unique needs with the goal of optimizing independence and quality of life. Our clinicians are highly skilled and able to function both independently and as part of an interdisciplinary team.

We value the uniqueness of our employees who are a reflection of the communities and patients that we serve. Our attractive and comprehensive benefits package is designed to meet the needs of our employees.

JOB SUMMARY

Coordinate information and input into computerize system for scheduling of patient visits and admissions to be reassigned. Reconcile referrals and visits utilizing computer reports and confirm information with staff. Triage incoming telephone calls and respond or refer to appropriate staff. Provide general administrative support associated with daily operations of a clinical team, and other duties to support branch operations, as requested.

QUALIFICATIONS AND EXPERIENCE

* 1 year minimum office experience in a healthcare setting

* Computer proficiency with working knowledge of Microsoft Office, and ability to learn new software

* Familiar with computerized scheduling programs preferred

* Ability to effectively triage incoming telephone information with urgency and calmness

* Excellent interpersonal and customer service skills with ability to interact with a diverse population

* Strong written, verbal and electronic communications skills

* Ability to deal with sensitive information and maintain confidentiality.

* Attention to detail and excellent organizational skills.

* Ability to respond to the demands and continuous changes in the work environment

PHH is committed to diversity in the workplace which begins with respect and opportunity for all. PHH takes affirmative action to ensure that equal employment opportunity is provided to all persons regardless of race, religious creed, color, national origin, sex, sexual orientation, gender identity, genetic information, age, ancestry, veteran status, disability or any other basis that would be inconsistent with any applicable ordinance or law.
If you need reasonable accommodation in coming to or participating in the interview process, please let us know.