This job listing has expired and the position may no longer be open for hire.

Field Service Engineer at Agfa HealthCare Corporation in Baton Rouge, Louisiana

Posted in Other 30+ days ago.

Type: Full Time





Job Description:

Responsible for properly managing customer accounts assigned by providing the hardware/software maintenance of standalone Agfa products and/or associated peripheral equipment. Major responsibilities center on implementing timely, effective installation and repair services as well as ensuring customer satisfaction and the active promotion of all company offerings.

Responsibilities:

Responsible for the installation and repair of assigned Agfa products, to include safety verification of electrical and environmental factors at customer site, testing of product to ensure functional operation, verification of operating performance with customer, and review of the basic operational functions with the customer to meet our training obligation at installation.

- Performs preventive maintenance and repair functions on assigned SMA, courtesy visits as required, and time & material accounts.

- Maintains regular communications with Regional Manager to provide prompt escalation to difficulties and ensure customer satisfaction.

- Documents service calls, expenses and time reports on a daily basis and submit to zone office on a weekly basis according to established procedures; documentation must be legible and neat.

- Responsible for parts ordering and returning repairable spare parts components.

- Ensures the service ready condition of service aids, tools and diagnostic equipment.

- Maintains close contact with scheduler to meet all response time and uptime commitments.

- Promotes all Agfa offerings (i.e. System Maintenance Agreements, Professional Services, Products)

- Understand and adhere to all safety policies on the job and while driving company vehicle.

- Quickly ascertain customer demeanour and personality and be able to interact effectively.

- Engage with other Agfa employees and be able to work effectively with different skill-sets, emotions and motives.

- Demonstrate company loyalty and consciously make decisions that are fiscally responsible and prudent

- Be resourceful and creative but work without supervision while staying motivated.

- Incumbent serves as onsite conduit to Agfa management and Sales for customer issues: sales needs, political environment, staff changes, etc.

Education:

- Minimum of an Associate's degree in electronics technology or equivalent.

Experience:

- Minimum 2-3 years' experience in a high-tech field, printing, publishing, and/or inkjet environment.

Specific skills:

- Communications both written and verbal

- Problem Analysis & Judgment

- Self-awareness and self-motivating

- Know the Graphics, Inkjet, Printing/Publishing Market

- Know customer service & support principals

- Know the understand remote diagnostics

.

Agfa HealthCare Corporation is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.


More jobs in Baton Rouge, Louisiana

Other
43 minutes ago

TheCollegeBoard
Other
43 minutes ago

TheCollegeBoard
Other
44 minutes ago

TheCollegeBoard
More jobs in Other

Other
1 minute ago

Holman Enterprises
Other
1 minute ago

Holman Enterprises
Other
1 minute ago

Holman Enterprises