Learning Designer at American Water Works Service Company Inc in Camden, New Jersey

Job Description:

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Camden, NJ, the company employs over 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 46 states.  To learn more about American Water and additional career opportunities, visit www.amwater.com.

Primary Role

Responsible for developing learning solutions for all American Water employees including office and field employees. Preparing employees with the knowledge and skills to conduct their work assignments safely and efficiently is the goal. The learning solution methods will vary based on employee needs. A combination of instructor-led, virtual instructor- led, e-Learning, job aids, electronic job aids, or support videos may be required. American Water is growing rapidly in terms of its use of technology and the Learning and Development team needs to keep pace by quickly developing easily accessible solutions at the right time.

Key Accountabilities

• Designs, develops, and implements learning solutions leveraging various adult learning methodologies, including formal and informal training such as: hands-on, instructor led, virtual instructor-led, eLearning, mobile, audio/video, leaders as teachers, and social learning.


• Works collaboratively with business leaders and subject matter experts to identify opportunities and recommend solutions to address learning needs.


• Leads requirements gathering sessions and manages project tasks and deliverables. Delivers train the trainer sessions as required.


• Provides thorough input to post implementation and support plans.


• Provides input for learning assessments and tracks proficiency gains of employees using higher-level learning evaluation models (I.e. Kirkpatrick's five levels of evaluation).


• Develops, delivers, and supports post-implementation refresher educational programs and materials.


• Monitors trends and researches education/training related to emerging technologies, techniques and methodologies and shares information with colleagues to ensure ongoing improvement of educational programs, learning management systems, and other educational tools.

Knowledge/Skills

• Ability to develop creative effective instructional programs Demonstrated experience in the use of educational authoring tools, such as Captivate, Camtasia, Articulate Storyline, Vyond


• Ability to deliver just in time learning solutions for fast-paced application development to include mobile applications Proficient in use of MS Office Suite including Office 365 Excellent written and verbal communication skills


• Manages effectively to timelines and due dates


• Must possess advanced knowledge of adult learning theory and instructional design methodology (ADDIE or 6Ds).


• General knowledge of the production of multimedia education such as edit and produce audio and video for e-learning, support videos and other web-based materials.


• Strong knowledge of Learning Management Systems (LMS), Change Management

Experience/Education

• Bachelor's degree or equivalent combination of undergraduate education and specific relatable work experience in a relevant field such as instructional design or education/learning, human resource development, or an equivalent combination of education and related work experience. Adult learning and curriculum development certification preferred.

Travel Requirements

As required

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

 

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