Posted in Other 30+ days ago.
Type: Full Time
Subject Matter Expert (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
C3i Solutions is an Equal Opportunity Employer - EOE, M/F, D/V
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Rite Aid of Pennsylvania Inc. |