Director of Shared Services at JB Poindexter in Reading, Pennsylvania

Job Description:

Director of Shared Services
Houston, TX, USA Req #1916

Monday, October 26, 2020

Company Overview

J.B. Poindexter & Co., Inc. (JBPCO) is a privately held diversified manufacturing company with approximately $1.5B in annual revenue and 6,300 team members. The eight operating subsidiaries, covering over 50 locations, are engaged in the production of commercial truck bodies, step-vans, utility trucks, funeral coaches, limousines, pickup truck bed enclosures, precision machining and expandable foam plastic packaging. For more information, visit www.jbpco.com

Position Overview

Reporting to the Group President, t he Director of Shared Services will be responsible to provide oversight and leadership to an outsourcing practice that provides services to internal JBPCO customers who outsource various back-office and support functions including, but not limited to Finance/Accounting, IT, Engineering, Procurement and HR.

Main role of this position will be creating business process outsourcing (BPO) or business process service (BPS) function in India. This involves developing business strategy, researching emerging market solutions, developing service offering and launching the service to support internal customers. It will also include teaming and partnering with appropriate service providers to deliver BPO/BPS services to internal JBPCO customers.

The ideal candidate has strong knowledge and experience about BPO/BPS service operations, implementation and delivery, multi-tasking ability in a fast-paced environment and managing direct relationships with business stakeholders and partners

Essential Functions

• Provide solutions to complex business problems where analysis of situations requires an in-depth knowledge of organizational objectives.
  
  
• Provide leadership and guidance to BPO/BPS including the scalability and profitability of operations.
  
  
• Drive vision and strategy, road map, sales enablement/traction, and product lifecycle.
  
  
• Responsible for driving successful delivery of outsourcing services and representing the BPO organization to Business Unit Leadership, Functional Executives and Partners
  
  
• Responsible for creating strong working relationships and influence across JBPCO and BU leadership
  
  
• Understand internal customer business and determine the needs of the customers.
  
  
• Implement service offering with utilizing company own solutions/services or integrating evolving business solutions.
  
  
• Generate detail execution plan for the delivery of the service and business operation.
  
  
• Develop BPO partners to integrate service/solution and manage relationship.
  
  
• Interacts with senior management levels at a client and within SDSA, which involves negotiating or influencing on significant matters.
  
  
• Establish and maintain a professional, working and consultative relationships with customers, including C- level executives.
  
  
• Work with functional teams to discuss issues and provide solutions related to service, and demand management.
  
  

Qualifications

• 10+ years of experience in BPO/BPS business area as a service provider including experience launching new business process service/outsourcing model for customers.
  
  
• Successful track record working with c-level/functional executives with understanding how to operate with complex stakeholders.
  
  
• Understanding of business, regulatory and accounting complexities associated with outsourcing.
  
  

• Deep understanding of various business processes including, but not limited to Finance/Accounting, IT, Engineering, Procurement and HR.
  
  
• Practical experience with full lifecycle of functional optimization of BPO/BPS services programs.
  
  
• Hands-on understanding and experience with RPA ( Robotic Process Automation) , Analytic Solutions, Business Process Modeling and offshoring
  
  

• Expertise using consultation and business development skills to align the internal customer's business needs.
  
  
• Self-starter with ability to work collaboratively across multiple organizational constituencies while maintaining lines of communication and effectively managing information flow.
  
  
• Experience of collaboration in enterprise level, global collaboration experience is plus.
  
  

• Excellent presentation and communications skills.
  
  
• Strong leadership, problem solving, and decision making abilities.
  
  
• Ability to travel approximately 50% both domestically and internationally
  
  

Education

An undergraduate degree in business, finance or other relevant discipline is required; an MBA is strongly preferred.

Other details

• Job Family JB Poindexter
• Job Function Accounting & Finance
• Pay Type Salary
• Employment Indicator Professional
• Travel Required Yes