Physical Security Service Technician at Diebold Nixdorf Inc. in Brea, California

Job Description:

Job Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Position Overview

Right now, we are seeking an Associate Physical Security Technician who will provide on-site maintenance and repair services to Diebold Nixdorf customers within an assigned territory. In this role, you will perform basic level maintenance on assigned products including safes/chests, vaults, safe deposit boxes, after-hours depository, mechanical and electronic locks, general Locksmithing, multi-vendor VAT systems including under-counter teller equipment, deal drawers, and drive up windows. In addition, you will lead by example with service call prioritization, call handling, and call closure procedures, and parts management.

You are responsible for

• Basic service on safe deposit boxes and under counter including cleaning, drilling, and lock replacement
• Basic service on safe, chest, and vaults including maintenance of boltwork and time locks
• Basic service on ATM Cencon locks, mechanical, and electrical combination locks
• Basic Locksmith service including key duplication and lock core replacement
• Basic service on after-hour depository, VAT unites, drive up windows, drawers, and sliding windows
• Prioritization of service calls based on Service Level Agreements (SLA) and management direction
• Maintain proper inventory levels to reduce excess inventory and return visits due to parts
• Reporting equipment discrepancies, chronic issues, and escalate to proper support team for issues
• Contacting customer to set appointments and confirm arrival time
• Reviewing expectations of service on site to ensure minimum business interruption and wait time
• Maintain positive attitude to increase customer satisfaction
• Maintain solid communications on technical and resource issues with team

• Minimum of 1 year vault, safe, lock maintenance and troubleshooting experience required.
• Intermediate PC skills using Microsoft Office tools and the ability to navigate through hand held devices applications.
• Must display a strong sense of urgency, organizational skills, and maintain a professional presence
• Must function in a team environment, demonstrating the ability to receive direction from and provide assistance to other team members. Demonstrate initiative by escalating and resolving issues at the service call level
• Strong customer service skills are required and may be demonstrated through setting appointments, maintaining positive interaction with the customer during a service call, attending customer meetings and conducting customer training.
• Acceptable driving record and valid driver's license required.
• Ability to stand for long periods of time, occasionally lifts heavy loads, bend, stoop, and reach required.
• Up to XX% Travel
• Ability to pass MVR, background and drug test

• Vocational/Trade School preferred

Why should you join Diebold Nixdorf?

Brightest minds technology and innovation business transformation The people of Diebold Nixdorf are 23,000 teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

-Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

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