Deskside Support Technician - 1st Shift at XPO Logistics, Inc. in Easton, Pennsylvania

Job Description:

1st Shift, Sunday - Thursday, 5:30am - 2:00pm

Logistics done differently.

At XPO Logistics, we're transforming transportation and logistics through technology, investing hundreds of millions of dollars every year in IT. As the Technician II, Deskside Support, you will be responsible for supporting and troubleshooting the XPO end-user environment, and for executing device life cycle management activities, including provisioning, fulfilling, deploying, supporting and dispositioning assets. Become a part of our rapidly growing, dynamic team and we'll give you the tools and support to build a rewarding career.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

• Troubleshoot and resolve Tier 2 and 3 escalated technical issues


• Maintain and manage workload through computerized ITSM ticketing and tracking system


• Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients and mobile devices


• Use SCCM, PowerShell, Active Directory and other diagnostic and remediation utilities to identify, diagnose and correct issues


• Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook

At a minimum, you'll need:

• 1 year of experience supporting networked systems and telephony equipment


• Experience installing, troubleshooting and supporting corporate AV equipment, and building, deploying and troubleshooting desktop computers in a corporate environment

• Associate degree, bachelor's degree or vocational training in Computer Science or Management Information Systems


• 3 years of Mac OS experience

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.