Product Support Manager at Pape' Trucks, Inc in Kelso, Washington

Job Description:

PAPÉ KENWORTH – KELSO, WA

PRODUCT SUPPORT MANAGER:  Responsible for managing the Parts and Service sales and operations at the branch including carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Essential duties and responsibilities include but are not limited to the following:

• Oversee and direct parts and service activities to obtain projected / incremental volumes, profits and goals.


• Work with General Manager to develop and communicate service and parts sales strategies, product targets, goals, targeted / conquest accounts, projections and budgets.


• Develop and manage major account parts and service sales.


• Determine and maintain departments staff levels to ensure customer service and acceptable expense levels. Recruit, interview and hire qualified people.


• Manage, train and direct members to achieve sales, profit, and product development goals.


• Manage equipment needs, i.e. delivery trucks, required tooling, through budgeting, capital expense requests and accurate record keeping.


• Manage return parts to satisfaction of customer and the company.


• Manage inventory of parts through various reporting systems to monitor turnover, stocking and inventory levels.


• Present information to top management, public groups, and/or boards of directors.


• Maintain customer relations by resolving customer’s problems/disputes through continual communication in a timely, correct manner.


• Coaching, counseling and training of members through use of Plan of Assistance, Performance Reviews and Wage Reviews.


• Calculate and manage commissions for Product Support Representatives.

Applicant must have strong people and marketing skills, with an understanding of budgeting, planning, merchandising, goal setting, and daily operational ability. Excellent oral and written communication skills. Prior experience in Parts and/or Service Management preferred.

Why work for Papé:

• Competitive pay based on your skills, training, and experience level


• 
  Outstanding benefits including – 401(k) Retirement Plan with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Progressive Vacation Plans; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs


• 
  Advancement – Papé is a dynamic, growth-oriented organization with a focus’ on promoting from within.  


• 
  Stability and reputation — Papé is a family-owned, fourth-generation company with over 130 locations, over 3,600 members and 80 plus years of experience. Papé is known for their stability, their honesty and their integrity.


• 
  Equipment – We have the largest equipment inventory in the West and an unparalleled parts inventory!


• 
  Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.


• 
  Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity


• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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