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AT&T Public Sector & FirstNet is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government . We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission
Our Defense team supports our nation’s warfighters, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of military operations.
AT&T has an opening for End User Services Engineer to support the Air Force , in providing Enterprise IT as a Service (EITaaS).
Job Duties/Responsibilities:
- Direct and work with partners to deliver AF EITaaS EUS service elements
- Experience in end-user management/ support roles.
- Understands end user devices – laptops, smartphones, etc, and how to manage and service each.
- Understand networking, wired, wireless technologies: Ethernet, Wi-Fi, cellular and how end devices attach
- Understand public/ private/ hybrid cloud architectures and how applications connect with end user devices
- Understand tools and processes on how to measure/ maintain end user experience.
- Understands ITSM (IT Service Mgmt) and tools for managing / ticketing end-user.
- Understands DoD Security requirements
- Project mgmt skills – understand PWS, IMS, RAC
Required Clearance:
Must be a US Citizen and able to obtain clearance
Required Qualifications:
- Bachelor’s degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required. Five (5) years of additional SE experience may be substituted for a Bachelor’s degree.
- Must have excellent communication, interpersonal, and leadership skills. Will coordinate with team members – those in project management, security, asset management, customer service or help desk departments – to solve problems and manage projects.
- Conflict resolution, analytical, and decision-making skills are crucial to the position as well.
- IT certs: Microsoft Exchange, Active Directory; VMWare – data center, cloud mgmt, desktop/ mobility, network virtualization, digital workspace
- Product knowledge:
- Dell/ HP end user devices
- Apple iOS, Samsung Android devices
- VMWare Workspace ONE or equivalent: Mobile Iron, IBM MaaS360
- Service Now and/or Remedy ITSM/ Ticketing
- SolarWinds IT management / remote monitoring
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws. AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
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