PATIENT NAVIGATOR at Cooper University Health Care in Cherry Hill, New Jersey

Job Description:

SHORT DESCRIPTION

* Bridge the gap between clinician and patient, by providing individual support and assistance in navigating the health care system to provide continuity of care.
* Working with current team to provide non-clinical support regarding scheduling, pre cert process, follow up calls and record retrieval for timely appointments
* Act as a member of the Transition of Care team assisting patients in transitioning from inpatient to outpatient areas without interruption in services and care
* Assist in connecting patients to services for support (ie: social work, financial counseling)
* Tracking of all patient contacts, follow ups, barriers to care and outcomes
* Ensures the delivery of patient care through the coordination of customer services
* Participates in interdepartmental and ancillary activities to ensure quality, cost-effective
patient care.
* Responsible for all core competencies and Cooper standards of care

SPECIAL REQUIREMENTS

High School Diploma or Equivalent; clinical training (i.e. MA, CNA, LPN) a plus.
Experience working in a healthcare office setting, or community outreach and education required.

Knowledge of health care, inpatient/outpatient

Strong interpersonal skills; demonstrated ability to work well with people of various backgrounds, ethnicities, and life experiences.

Ability to take direction, follows through with tasks, and work independently.

Flexibility, optimism, and a cooperative working style.

Scheduled Days / Hours: Variable hours 8a-8P M-F