Splunk Engineer at Gartner, Inc. in Stamford, Connecticut

Job Description:

What makes Gartner a GREAT fit for you? When you join Gartner, you'll be part of a team with a no-limits mindset that helps the world become smarter and more connected. We're the world's leading research and advisory company that steers clients toward the right decisions with business and technology insights they can't find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you. 

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Role Purpose

Responsible for the management and coordination of day-to-day and strategic operations of our log analysis framework to advance the capabilities of our IT organizations which will reduce MTTR and increase our ability to deliver timely data to support business velocity.

Major Responsibilities/ Accountabilities

• Develop L0-L2 SOP's related to the operational support of the logging framework


• Collect and report relevant KPIs that clearly show value/ROI and progression of the log analysis service


• Stay abreast of emerging technology advancements of the current logging platform and/or open-source alternatives including implementation of pilots and/or POC/POV's.


• Recognize and onboard new data sources into Splunk, analyze data for anomalies and trends, and build relevant dashboards/alerts that improve visibility.


• Develop/Refine organizations pattern based automated log ingestion via tight integration with existing/emerging technology pipelines and/or create a robust and repeatable onboarding process


• Ensure proper operation and performance of Splunk index cluster, search heads, other backend components, universal forwarders, modules/plug-ins, and connectors.


• Standardize Splunk agent deployment, configuration, and maintenance across multiple configuration management systems


• Develop, Manage, and Maintain the organizations Event Management Framework.


• Educate/mentor junior team members to grow their capabilities and skills.
  
  

This engineering position will collaborate with all functional areas of the IT organization leveraging their experience which will help Gartner drive forward the vision of a highly available, agile, and proactive logging framework that will increase the organizations to make sound data-driven decisions. 

Relationships: Internal/External

Internal relationships with other teams within ITIO, Apps Dev, and BU teams

Education

Bachelor's degree in Computer Science, or related discipline, or equivalent work experience.

Professional Experience

7+ years of information technology experience, with a desired 5+ years in a role supporting the operational needs of a relevant enterprise log analysis framework.

Technical/ Professional Skills & Competencies

• In-depth experience installing, configuring, maintaining log analysis tools such as Splunk and ELK


• Basic familiarity with a wide array of IT monitoring tools, ITIL & DevOPS framework(s), and ITSM tools


• Proficiency in leveraging regular expression patterns


• Understanding of Windows Server and Linux Operating Systems Administration


• Hands-on & practical experience of log aggregation related to Cloud Platforms, server-less compute, and micro-services (Lamba, Docker, SSM,RDS)


• Ability to work independently with a strong sense of initiative and drive


• Ability to effectively interact with staff at all levels


• Demonstrated aptitude for learning new technologies


• Knowledge of Python and infrastructure automation technologies such as Ansible is desired


• Excellent verbal & written communication

Job Requisition ID:47196

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